Assistant Restaurant Manager

Responsibilities

• Aid in recruiting, hiring, and onboarding employees.
• Communicate job expectations to employees and hold them accountable for their behavior and performance.
• Address concerns promptly and support the development of team members.
• Create and maintain a guest-first culture in the restaurant.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines.
• Comply with all applicable laws and ensure Brand standards, recipes, and systems are executed.
• Help prepare and complete action plans; implement production, productivity, quality, and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing, and sampling.
• Drive sales goals and track results.

Requirements

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic computer skills.
• At least 18 years of age (where applicable).
• Basic writing skills.
• High School diploma, or equivalent.
• Math and financial management skills.

Qualifications

• Guest Focus: Understands and exceeds guest expectations, needs, and requirements; develops and maintains guest relationships; displays a sense of urgency with guests; seeks ways to improve guest satisfaction; asks questions, commits to follow-through; resolves guest concerns by following Brand recommended guest recovery process.
• Possesses Passion for Results: Sets and maintains high standards for self and others, acts as a role model; consistently meets or exceeds goals; contributes to the overall team performance; understands how his/her role relates to others; sets, prioritizes, and maintains focus on important activities; reads and interprets reports to establish goals and deliver results; seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results.
• Problem Solving and Decision Making: Identifies and resolves issues and problems; uses information at hand to make decisions and solve problems; includes others when necessary; identifies root cause of a problem and implements a solution to prevent from recurring; empowers others to make decisions and resolve issues.
• Interpersonal Relationships & Influence: Develops and maintains relationships with team; operates with integrity; demonstrates honesty, treats others with respect, keeps commitments; encourages collaboration and teamwork; leads others; negotiates and takes effective action.
• Building Effective Teams: Identifies and communicates team goals; monitors progress, measures results, and holds others accountable; creates strong morale and engagement within the team; accepts responsibilities for personal and team commitments; recognizes and rewards employee’s strengths, accomplishments, and development; listens to others, seeks mutual understanding, and welcomes sharing of information, ideas, and resources; resolves situations using facts involved, ensures consistency with policies and procedures; escalates issues as appropriate; develops direct reports and others.
• Conflict Management: Seeks to understand conflict through active listening; recognizes conflicts as an opportunity to learn and improve; resolves situations using facts involved, ensures consistency with policies and procedures; escalates issues as appropriate.
• Developing Direct Reports and Others: Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills; regularly discusses progress towards goals, reviews performance, and adjusts development plans accordingly; provides challenging assignments for the purpose of developing others; uses coaching and feedback opportunities to improve performance; identifies training needs and supports resources for development opportunities.
• Business and Financial Acumen: Understands guest and competition; translates and applies own expertise to address business opportunities; approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change; has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly, and set goals; understands, analyzes, and communicates the key performance/profit levers and manages to these measures.