Assistant Director of Advising, Communications
About the role
The Office of Student Academic Success- Academic Advising has an outstanding opportunity for Assistant Director of Advising, Communications position to join their team.
Key Responsibilities
Serve as primary supervisor to a cluster of academic advisors and acts as a lead on the management of strategic communication and events for the central advising unit.
Lead and supervise a team of professional academic advisors committed to supporting students enrolled in a specific group of academic programs.
Train and mentor advising staff to develop their full potential and to enhance the continuity of competent and committed staff, including developing leadership capacities of staff to ensure they meet their professional goals.
Provide strategic leadership and direction for the advising of students within assigned programs.
Assess and evaluate advising performance, progress, and feedback on a regular basis, adjusting unit plans and direction as needed.
Cultivate a diverse, cohesive, mutually accountable, and high-performing staff that can proactively anticipate and address organizational challenges.
Work closely with UWB Leadership to assist in developing, prioritizing, and implementing student success initiatives on campus.
Serve on various campus committees and/or other campus working groups that support student success.
Interact with School-based staff and faculty to address student issues, policy or process concerns, and other complicated matters requiring diplomacy and creative problem-solving skills.
Works across campus and externally with a variety of partners, stakeholders, similar operational units, and diversity spaces for the purposes of developing and implementing student success supports.
Collaborate to learn best practices and existing services and initiatives.
Implement relevant research-based practices and strategies to ensure students receive relevant, intentional, and identity-based advising.
Utilize professional, national networks and resources to inform best-practices.
Assess advising policies and practices; develop and implement practices that support increased advising capacity and quality for a diverse student body.
Plan, facilitate, and schedule staff meetings that foster information sharing across staff and opportunities for feedback.
Lead hiring efforts for advising team as needed, in conjunction with training Assistant Directors and Assistant Dean.
Serve as a primary advisor to students in special circumstances, as needed.
Manage various communications to students from the advising unit, including regular quarterly messaging.
Interface with information technology services and other tri-campus units to advocate for UW Bothell advising needs and messaging representing UW Bothell student needs.
Create, revise, and disseminate online materials developed for advising purposes, including degree maps, presentations, and registration guides.
Develop and implement social media plans for the central advising office including the management of accounts on Instagram, LinkedIn, and other platforms.
Create centralized online resources for meta-major information including resources for students, information on events, and networking opportunities.
Work to increase access to information on co-curricular activities and campus services for students through advising.
Required Qualifications
Bachelor’s degree in liberal arts, humanities, social sciences or a related field.
Foundational background in student services with a minimum of five years of experience in advising, counseling, mentoring, academic coaching, or academic administration at the college or university level.
Demonstrated management and supervisory experience, including facilitation of professional development, performance reviews, and other staff management processes.
Experience with strategic communication planning and outreach tools such as social media, email, and marketing channels.
Demonstrated ability to build productive relationships with students, faculty, and staff from diverse backgrounds, with attention to equity, inclusion, and social justice.
Commitment to providing excellent student services in a multicultural environment.
Strong interpersonal skills, including active listening, empathy, and reflective feedback.
Excellent customer service and communication skills.
Proficiency with Microsoft Outlook, Word, PowerPoint, Excel, and various web applications.
Strong organizational skills, including attention to detail, documentation, problem-solving, information analysis, and ability to work effectively in a fast-paced collaborative environment.
Demonstrated collaboration skills, including openness to new ideas and approaches, thoughtful communication, and strong documentation practices.