Assistant Director of Advising and Student Services

About the role

The Assistant Director of Advising and Student Services – Recruitment and Career Specialist (ADASS) is responsible for undergraduate advising, recruitment and outreach, and career pathway support for the Ballmer Institute.

Responsibilities

• Supports student transition into the university and the Ballmer Institute; interprets and communicates admission and academic requirements;
• Assists with degree planning and progression toward graduation;
• Helps students understand how coursework aligns with graduate education and career opportunities;
• Identifies student needs and refers students to appropriate campus and Institute based resources, including academic support, counseling, financial aid, accessibility, and career services, as needed;
• Represents the Ballmer Institute at recruitment and outreach events;
• Provides guidance to prospective students on pathways and program fit;
• Serves as the primary liaison with Admissions and Enrollment Management to ensure alignment of recruitment strategies and program messaging;
• Buils and maintains partnerships with community colleges, Career and Technical Education (CTE) programs, high schools, community based organizations, and associate level behavioral health programs statewide;
• Provides programmatic oversight of the Institute’s student ambassador program, including coordination of ambassador activities and outreach efforts, and leads student visit and engagement initiatives that support recruitment and access;
• Contributes to tracking student progress and outcomes and uses this information to inform career advising practices, employer engagement, recruitment efforts, and pathway development strategies.

Requirements

• Bachelor’s degree from an accredited institution;
• Three years’ experience providing academic advising/student services in a college/university environment;
• Two years’ experience supervising employees, students, or volunteers;
• Knowledge of and ability to address the advising needs of undergraduate students in a student centered and supportive manner;
• Excellent communication skills, with the ability to convey information clearly and professionally;
• Ability to effectively present to diverse student audiences, both individually and in group settings;
• Commitment to student development and serving diverse populations;
• Proficiency in event coordination and logistics planning, including outreach, scheduling, and on site support;
• Ability to manage stressful situations, exercising sound judgment and initiative, particularly when handling sensitive and/or confidential information;
• Commitment to promoting and enhancing diversity, equity, and inclusion, along with experience supporting students from diverse backgrounds.

Qualifications

• Familiarity with recruitment strategies and enrollment trends;
• Experience with career advising or in behavioral health partnerships;
• Experience representing an institution in external partnerships or outreach settings;
• Spanish Language Fluency.