Assistant Director of Admission

About the Role

Reporting to the Director of Recruitment, the Assistant Director of Admission will lead the planning, coordination, and continuous improvement of Teachers College's campus visit experience while supporting graduate recruitment and admissions operations. The role involves overseeing the Welcome Center and Student Ambassador program, developing visitor engagement strategies, coordinating recruitment and yield programming, and managing recruitment activities for assigned academic departments. The incumbent will partner closely with faculty, academic departments, and Enrollment Management colleagues to deliver an exceptional prospective and admitted student experience while advancing the College's enrollment goals.

Responsibilities

• Departmental Liaison
  • Serve as faculty liaison to two academic departments, assisting in arranging academic sessions, implementing application changes annually, and communicating admission updates.
  • Engage in application review, finalizing decisions, and regular reporting of admission data to department contacts.
  • Partner with faculty and academic departments to coordinate recruitment activities, application review processes, admissions communications, and enrollment planning.
  • Represent Teachers College at recruitment fairs, conferences, and outreach events as needed.
• Campus Experience & Visitor Engagement
  • Lead the planning, coordination, implementation, and continuous improvement of Teachers College's campus visit experience, including information sessions, campus tours, specialty visit programs, admitted student events, and virtual engagement opportunities.
  • Oversee the daily operations of the Welcome Center, ensuring a welcoming, professional, and student-centered experience for prospective students, families, and visitors.
  • Coordinate visitor logistics, scheduling, room reservations, technology, and operational support for campus visit programming.
  • Assess visitor feedback, participation metrics, and service outcomes to identify opportunities for continuous improvement and operational excellence.
  • Develop innovative visitor engagement strategies that strengthen the prospective student experience and communicate the value of a Teachers College education.
  • Assist with planning large events (e.g., open houses, specialty pillar events, campus visits, information sessions, tours, and Ask Me Anything webinars).
  • Assist with the creation and revision of presentations, slide decks, and related materials.
  • Participate as a key member of the Events Committee, attending weekly meetings and engaging in assigned projects.
• Counseling & Customer Experience
  • Oversee customer service operations, ensuring timely, accurate, and professional responses to prospective student inquiries via phone, email, text, virtual platforms, and in-person interactions.
  • Ensure the Welcome Center is staffed by the Office of Admission during normal business hours and manage a schedule of rotating on-call counselors.
  • Collaborate with campus partners to ensure successful delivery of recruitment programming and visitor experiences.
  • Monitor customer service metrics and recommend process improvements to enhance responsiveness, operational effectiveness, and visitor satisfaction.
• Ambassador Oversight
  • Recruit, hire, train, schedule, supervise, coach, and evaluate Student Ambassadors supporting recruitment and visitor engagement activities.
  • Develop and implement training programs, customer service standards, and operational procedures to promote consistent, high-quality visitor experiences.
  • Lead and manage the overall training plan and support tour training and onboarding as needed.
  • Ensure appropriate staffing coverage for daily Welcome Center operations and recruitment events, including campus tours and Ask Me Anything webinars.
• Perform other duties, committees, and projects as assigned.

Requirements

• Bachelor's degree or the equivalent combination of education, training, and relevant work experience.
• 2+ years of previous progressive admission and recruitment experience, or experience in higher education, student services, counseling, or advising.
• Valid driver's license.
• Excellent writing, communication, interpersonal, and counseling skills.
• Strong organizational skills and attention to detail.
• Strong presentation skills.
• Familiarity with computers, automated and CRM database systems; demonstrated ability to learn new software.
• Ability to work independently and as part of a team.
• Commitment to diversity, equity, and inclusion in the admissions process.
• Willingness to travel locally, nationally, and internationally for recruitment.
• Willingness to work some evening and occasional weekend hours.

Preferred Qualifications

• Master's degree.
• 3-5 years of previous admission and recruitment experience, or experience in higher education, student services, counseling, or advising.
• Experience with Slate.

Pay

Salary range: $62,000 - $68,000.

Schedule

Hybrid work modality. Employees are expected to live within a 150-mile radius of the College and maintain a hybrid work schedule (a combination of in-office and virtual days). Willingness to work some evening and occasional weekend hours is required.

Benefits

• Medical, dental, vision, and supplemental insurance plans.
• Flexible and hybrid work schedules.
• Tuition remission.
• Life insurance; short and long-term disability insurance.
• Employer retirement matching program.
• Health savings accounts (HSA) and flexible spending accounts (FSA).
• Public Service Loan Forgiveness eligibility.
• Employee Assistance Program (EAP).