Assistant Director of Admission

Responsibilities

• Devise effective territory management and promote John Carroll University through:
  • Travel to high schools, college fairs, and regional events.
  • Targeted outreach and recurring follow-up to promote the university.
  • Daily correspondence, lead/prospect/applicant generation and cultivation, and frequent communication with prospects, applicants, and admitted students to encourage campus visits, applications, and enrollment deposits.
  • Event planning and data analysis.
• Develop and maintain relationships with key stakeholders in the Cleveland Metropolitan School District (CMSD), College Now Greater Cleveland, Say Yes Cleveland, Cleveland Community Based Organizations, and more.
• Perform all territory management for CMSD and select schools in Cuyahoga County.
• Host stakeholder events around Greater Cleveland featuring campus partners, young alumni, and current students.
• Attend networking and professional development opportunities to increase brand awareness in Greater Cleveland (e.g., OACAC Conference, Articulations).
• Develop strategies to enhance community relations and support college access organizations in partnership with campus departments and/or external community-based organizations.
• Organize and administer a travel grant program for prospective students to remove transportation barriers for campus visits.
• Assess candidates and make recommendations for admission.
• Conduct group presentations and individual meetings with prospective students and families visiting campus.
• Manage merit scholarship review and financial aid awarding for students from a recruitment territory, including:
  • Act as the main point of contact for the Say Yes Cleveland and Howley Scholarship processes.
  • Communicate revisions of applicant awards due to revised FAFSA, completed verification, or additional aid.
  • Provide financial aid counseling via phone, personal meetings, and orientation sessions.
• Other duties as assigned.

Requirements

Required Qualifications

• Bachelor’s degree in any field of study.
• One or more years of experience working in college admissions or student services.
• Ability to multi-task, plan, and execute a recruitment territory plan.
• Excellent verbal and written communication skills with an understanding of the needs of prospective students.
• Strong organizational skills and the aptitude and willingness to perform modest clerical tasks.
• Belief in the value of a liberal arts education, familiarity with and ability to articulate the value and mission of Jesuit, Catholic education.
• Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world.
• Proficiency with Microsoft Office and electronic communication tools, with intermediate knowledge of Microsoft Excel and the ability to organize and find trends in data.
• Ability and willingness to travel to regions out-of-state during key recruitment periods.
• Willingness and ability to work extended hours, including weekends and evenings during peak times.

Preferred Qualifications

• Master’s degree, preferably in Higher Education or MBA.
• Three or more years of experience working in college admissions or student services.
• Experience providing superior customer service to a wide variety of constituents, preferably in an educational setting.
• Past experience in relationship management and relationship sales best practices.
• Ability to build trust with prospective students and their families to assist in overcoming objections.
• Spanish language skills.
• Working knowledge of student information systems, experience with Slate and Banner.
• Enthusiasm for helping students and families navigate the college search process.
• High energy level.
• Strong attention to detail and responsiveness.
• Excellent multi-tasking skills.