Assistant Director, Event Services and Student Employment, Office of Student Engagement

About the role

The Assistant Director, Event Services and Student Employment is responsible for over 5,000 annual events and reservations, venue scheduling, and operational logistics for internal and external entities in all Campus Programs and Services facilities.

Responsibilities

• Manages the complete reservation process for Campus Programs and Services (CP&S) venues, including Benson University Center, Manchester Plaza, Hearn Plaza, Tribble Courtyard, Davis Field, Reynolda Hall Green Room and Patio, using the Accruent Event Management System (EMS).
• Serves as the primary point of contact and client interface, managing high-volume space allocation requests and documenting logistical details while maintaining a high level of exceptional customer service to ensure successful event execution and a seamless process for customers and staff.
• Maintains all event information within the EMS system and communicates critical details to necessary service teams.
• Audits EMS scheduling data, analyzes venue trends, and generates utilization reports to inform space-use policies, support strategic projects and inform future decision-making.
• Maintains interdepartmental relationships with space managers to effectively utilize and enhance the reservation process through DeaconSpace and the EMS system.
• Supervises the University Telephone Operator, a full-time professional staff member.
• Manages the entire employment lifecycle (hiring, training, evaluation, and professional development) for a team of 50-70 student staff.
• Creates, delivers, and assesses training and development programs for student employees.
• Captures and disseminates event planning guides for both internal and external user groups.
• Liaises with University Marketing and Communication to establish official talking points for the University Switchboard on significant institutional issues.
• Manages the Campus Life van program, managing reservations, coordinating maintenance with Fleet Services, and ensuring all users complete mandatory training.
• Represents area on committees and initiatives within the Office of Student Engagement, the Division of Campus Life, and the broader university community.
• Collects data and assessment information to improve systems, processes, and programs.
• Develops, implements, and coordinates a systematic approach to managing special projects while establishing realistic timetables to keep projects on schedule.
• Maintains facility safety, security, and maintenance.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Minimum of three years of related and progressively responsible work experience.
• High degree of professionalism, integrity, and dependability.
• Demonstrated ability to maintain strict confidentiality of privileged information and perform a wide range of duties that require tact, sensitivity, independent judgment, diplomacy, organizational skills, flexibility, and discretion.
• Excellent interpersonal skills and customer focus, with the ability to project a collaborative and professional demeanor with a wide range of constituencies in a diverse university community.
• Superior written and verbal communication skills, as well as the ability to present his/her views in a clear and compelling manner.
• Thorough knowledge of Microsoft Office applications and experience in effectively creating documents, reports, and presentations.
• Ability to use good judgment and individual discretion in responding to inquiries.
• Ability to organize workflow and manage multiple tasks and functions simultaneously.
• Self-motivated and committed to continuous improvement.

Qualifications

• Experience with Accruent Event Management System software.
• Experience in a higher education setting.
• Experience supervising others.

Skills

• Microsoft Office applications.
• Event management systems.
• Customer service.
• Interpersonal skills.
• Communication skills.
• Project management.
• Facility management.
• Training and development.

Benefits

N/A

Pay

N/A

Schedule

N/A