Assistant Director - Employee Experience

Job Summary

Towson University (TU) fosters a respectful and supportive environment that promotes the holistic wellbeing of its community. As a department within the Division of Student Affairs and Student Health and Wellbeing, Campus Recreation provides programs, facilities, and services to enhance the engagement and belonging of the TU community.

About the Role

The Assistant Director- Employee Experience will oversee the development and administration of a comprehensive student employee experience, ensuring inclusivity and accessibility across various programs, services, facilities, and employment opportunities.

Responsibilities

• Manage Handshake postings and internal application processes for student employment.
• Collaborate with SubItUp to maintain accurate student records and certification processes.
• Coordinate student employee recruitment and hiring processes, including marketing, application review, interview scheduling, offers of employment, and onboarding.
• Verify and maintain certifications for student employees, such as CPR, First-Aid, and Lifeguard Training.
• Coordinate new employee orientation and departmental onboarding.
• Evaluate and oversee administrative procedures for student employee accountability and appraisals.
• Maintain student employee Blackboard content and communication channels.
• Coordinate background checks and vehicle clearance for student employees.
• Coordinate and administer student employee exit interviews and offboarding procedures.
• Oversee annual reviews of student employee position descriptions and maintain files.
• Manage procurement, inventory, and distribution of staff uniforms.
• Serve as a liaison to University partners involved in student recruitment, employment, and retention.
• Conduct annual reviews and revisions of the student employee wage scale, handbook, and standard operating procedures.
• Affiliate with the onboarding of departmental full-time employees and graduate assistants.

Employee Development Programming

• Lead the development and implementation of department-wide student development and training programs.
• Create and facilitate in-boarding, mentor programs, annual all-staff trainings, and student leadership trainings.
• Develop partnerships and collaborations within Student Affairs and Academic Departments.
• Promote and support professional development and student employee involvement in on-campus leadership and service opportunities.
• Contribute to the accomplishment of department goals and initiatives.

Assessment/Administrative Related Duties

• Work with the Associate Director - Programs & Assessment on program and operational assessment.
• Provide annual assessment data collection and reports.
• Support the departmental annual report with information.
• Serve as the Chair of Campus Recreation’s Recognizing Employees Committee.
• Supervise campus recreation facilities and staff on designated evenings and weekends.

Fiscal Management

• Provide budgetary oversight for all employee experience operations, including recruitment, hiring, training, recognition, and uniform expenses.
• Update data related to student employee budgets.
• Monitor procurement card purchases for student employee programmatic operations.
• Prepare monthly and/or annual budget reports.
• Adhere to allocated funds for each fiscal year.

Qualifications and Skills

• Bachelor’s degree from an accredited college or university.
• Two years of professional experience (two years of GA experience counts as one year).
• Current CPR/AED certification or ability to obtain within 90 days of hire.
• Experience in managing employee recruitment and hiring.
• Experience training students or professional employees.
• Demonstrated ability to manage multiple priorities and work in a diverse environment.

Preferred Qualifications

• Master’s degree from an accredited college or university.
• Proficiency with presentation software, multimedia training programs, and database management software (e.g., Handshake, Taleo, Blackboard, SubItUp, Innosoft Fusion and Connect 2).
• Experience in student development in higher education.
• Demonstrated supervisory experience of student or part-time employees.

Salary and Benefits

$62,000 annually with full university benefits including 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. For more information on benefits, visit [link]. TU also offers various perks and discounts. To apply, submit a cover letter and resume with your online application. The position is open for a minimum of 14 days.