Assistant Director, Workplace Experience

About the role

The Workplace Experience (WX) Team at College Board creates exceptional environments where employees connect, collaborate, and do their best work. Operating across three office locations — New York City, Reston, and Puerto Rico — the team ensures every workspace is safe, welcoming, and strategically designed to support College Board’s mission and culture.

As the Assistant Director of Workplace Experience in Reston, you are the operational leader responsible for the full workplace experience at College Board’s Reston, Virginia office. You own day-to-day strategy and service delivery for a location with distinct operational needs.

Responsibilities

• Own day-to-day operational strategy and service delivery for the Reston office, ensuring a consistently excellent experience for all employees and visitors.
• Serve as primary point of contact for property management, managing the building relationship including escalations, maintenance requests, and building communications.
• Oversee the vendor-managed security program including guard scheduling, performance monitoring, and escalation protocols.
• Manage meeting and event logistics including large-scale gatherings, leadership visits, and cross-organizational events hosted in Reston.
• Manage the Reston office technology ecosystem including the workspace booking platform and conference room AV systems.
• Ensure compliance with health, safety, and security protocols; serve as office emergency coordinator.
• Design and execute the Reston workplace programming strategy including holiday celebrations, cultural events, team luncheons, and welcome experiences for hybrid visitors.
• Manage the office snack and beverage program including vendor relationship, inventory oversight, and budget.
• Develop programming calendar aligned with organizational priorities and employee feedback.
• Coordinate with NYC and PR counterparts to share best practices and maintain consistent programming standards.
• Manage all Reston vendor relationships with documented SLAs and quarterly performance reviews.
• Own the Reston WX operational budget, tracking spend and flagging variances proactively.
• Collect and synthesize Reston workplace data into monthly reports for Director.
• Identify trends and translate data into actionable recommendations for space optimization, programming, and service improvements.
• Serve as the senior WX presence in Reston, setting the standard for service quality and operational judgment that the Coordinator works alongside daily.

Requirements

• 2 to 4 years of experience in a hands-on, service-delivery or operations role, with backgrounds in hospitality, retail, food service, facilities coordination, or a similarly fast-paced, customer-facing environment.
• Experience in a leadership or supervisory capacity, such as shift lead, team lead, or similar, with demonstrated ability to direct others, coordinate a team, and take ownership of outcomes.
• Excellent interpersonal and communication skills, with the confidence to engage senior leaders and executive stakeholders clearly and professionally.
• A hospitality-forward, service-first mindset and a genuine ability to make employees and visitors feel welcome and well supported.
• Familiarity with facilities-related basics such as vendor coordination, property management interactions, and certificates of insurance.
• Strong organizational skills and the ability to manage multiple competing priorities with consistency and follow-through.
• Comfort with workplace tools and technology including Slack, workplace booking systems, AV platforms, and other office operations tools.
• Experience with workplace data and the ability to translate operational metrics into strategic insights.
• A commitment to supporting and developing less experienced team members.
• Ability to lift up to 50 lbs.
• Ability to work on site 5 days per week in Reston, VA.
• Ability to travel on behalf of College Board business 1 to 3 times per year.

Qualifications

A passion for expanding educational and career opportunities and mission-driven work. Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

Clear and concise communication skills, written and verbal. A learner's mindset, commitment to growth, and openness to feedback. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. Authorization to work in the United States for any employer.

Pay

The hiring range for this role is $58,000 to $78,000. Your exact salary will depend on your experience, and how your background compares to others in similar roles at the College Board.

Schedule

This is a full-time position, and the candidate is required to work from College Board's Reston, Virginia office 5 days per week. All CB employees are required to occasionally travel to meet in person for business purposes.

Benefits

Annual bonuses and opportunities for merit-based raises and promotions. A mission-driven workplace where your impact matters. A team that invests in your development and success.