Assistant Director, Workplace Experience

About the role

The Assistant Director, Workplace Experience - New York, is a full-time position based in College Board's New York office. This role is part of the Workplace Experience team, which operates across three offices in New York City, Reston, and San Juan. The Assistant Director is responsible for ensuring the smooth operation of the New York office, managing day-to-day service delivery, overseeing event logistics, and leading office programming.

Responsibilities

• Own day-to-day operational service delivery for the New York Office, ensuring a consistently excellent experience for all employees and visitors.
• Serve as the primary point of contact for property management, managing the building relationship including escalations, security coordination, emergency protocols, and building communications.
• Oversee meeting and event logistics for gatherings, VIP visits, and board meetings, ensuring seamless execution.
• Manage the NYC office technology ecosystem including space management software, interactive displays, and conference room AV systems.
• Ensure compliance with health, safety, and security protocols; serve as office emergency coordinator.
• Support the NYC workplace programming calendar including Bites @ The Board, Common Hour, cultural celebrations, seasonal events, and welcome experiences for hybrid visitors.
• Manage the Sharebite food program including vendor relationship, menu curation, and budget.
• Develop programming calendar aligned with organizational priorities and employee feedback, presenting quarterly plans to Director.
• Create and maintain feedback loops (post-event surveys, informal check-ins) to continuously improve programming quality and relevance.
• Cookorate with Reston and PR counterparts to share best practices and maintain consistent programming standards.
• Manage all NYC vendor relationships (catering, janitorial, AV, office supplies, etc.) with documented SLAs and quarterly performance reviews.
• Own the NYC WX operational budget, tracking spend against plan and flagging variances proactively.
• Evaluate new vendor opportunities and make recommendations to Director for contract decisions.
• Process and approve invoices and purchase orders within delegated authority.
• Collect and synthesize NYC workplace data (space utilization, visitor logs, meeting volume, service requests, event attendance) into monthly reports for Director.
• Identify trends and translate observations into practical recommendations for space and programming improvements.
• Support Director in building the unified cross-location data dashboard by providing consistent, accurate NYC inputs.

Requirements

Qualifications for this role include:

• 2 to 4 years of experience in a hands-on, service-delivery or operations role, with backgrounds in hospitality, retail, food service, facilities coordination, or a similarly fast-paced, customer-facing environment.
• Experience in a leadership or supervisory capacity, such as shift lead, team lead, or similar, with demonstrated ability to direct others, coordinate a team, and take ownership of outcomes.
• Excellent interpersonal and communication skills, with the confidence to engage senior leaders and executive stakeholders clearly and professionally, advocate for operational needs, and work through competing priorities with good judgment.
• A hospitality-forward, service-first mindset and a genuine ability to make employees and visitors feel welcome and well supported.
• Familiarity with facilities-related basics such as vendor coordination, property management interactions, and certificates of insurance, with the confidence to handle that side of the work independently.
• Strong organizational skills and the ability to manage multiple competing priorities with consistency and follow-through.
• Comfort with workplace tools and technology including Slack, workplace booking systems, AV platforms, and other office operations tools.
• A commitment to supporting and developing less experienced team members.
• Ability to lift up to 50 lbs.
• Ability to work on site 5 days per week in New York City.
• Ability to travel on behalf of College Board business 1 to 3 times per year.

Qualifications

To be considered for this role, candidates should have:

• A bachelor's degree.
• A valid driver's license and reliable transportation.
• Authorization to work in the United States for any employer.

Skills

Desired skills for this role include:

• Experience in a leadership or supervisory capacity.
• Excellent interpersonal and communication skills.
• Familiarity with facilities-related basics.
• Comfort with workplace tools and technology.
• A commitment to supporting and developing less experienced team members.

Benefits

College Board offers a comprehensive benefits package, including:

• Annual bonuses and opportunities for merit-based raises and promotions.
• A mission-driven workplace where your impact matters.
• A team that invests in your development and success.

Pay

The hiring range for this role is $60,000 to $80,000. Your exact salary will depend on your experience and how your background compares to others in similar roles at the College Board.

Schedule

This is an on-site role and requires the candidate to work from College Board's New York office 5 days per week. All CB employees are required to occasionally travel to meet in person for business purposes.