Employee Experience, Associate Director

Responsibilities

• Lead the University’s enterprise employee experience and action planning strategy, turning feedback into measurable improvement.
• Partner with HR Business Partners (HRBPs), operational leaders, and teams across academic and clinical environments to deliver a cohesive engaging approach (enterprise surveys, pulse surveys, and complementary qualitative methods).
• Produce actionable insights and build leader capability for effective, sustained action planning in a complex higher education and healthcare environment.
• Ensure the institution’s employee experience approach to giving feedback and creating actionable plans for improvement is credible, data-informed, action-oriented, and measurable.
• Build and run the University’s standard action planning approach: templates, guides, timelines, and leader toolkits that produce measurable, realistic plans.
• Provide consultation and coaching to HRBPs and leaders on how to conduct effective results discussions, select focus areas that matter most, build plans that fit operational constraints, track progress, and report outcomes.
• Strengthen leader confidence by embedding support systems and learning opportunities for leaders at various levels.
• Partner with HR Communications to deliver transparent “you said / we did / what’s next” updates that reinforce credibility and sustain participation over time.
• Support change adoption by helping leaders anticipate barriers (time, competing priorities), and by designing progress timelines and milestones (quarterly check-ins, unit-level scorecards, and action plan refresh cycles).

Requirements

• Bachelor’s degree in HR, Organizational Development, Industrial/Organizational Psychology, Business, Public Health/Administration, Analytics, or related field.
• 6–8+ years of experience in employee experience, employee engagement, organizational development, people analytics, or related work—preferably in complex, matrixed environments.
• Demonstrated experience leading experience surveys and/or listening programs and translating feedback into action plans that drive measurable improvement.

Qualifications

• Strong analytical skills and ability to interpret complex data.
• Excellent communication and interpersonal skills, with the ability to engage with diverse audiences.
• Experience with qualitative and quantitative research methods.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Knowledge of best practices in employee engagement and experience management.