Director of Workplace Experience

The Opportunity

We are seeking a dynamic and experienced Director of Workplace Experience & Operations to lead our global workplace strategy and operations across 13 offices in North America. As a key member of our team, you will be responsible for creating and maintaining exceptional workplace experiences that support our company culture, foster collaboration, and enhance employee well-being.

About This Role at Momentum

Here's a glimpse into what your typical day might look like:

• Develop and implement a comprehensive workplace strategy that aligns with the company's goals and values across 13 offices, while considering the nuances of each portfolio company within the Momentum ecosystem.
• Oversee the day-to-day operations of all office spaces, including facilities management, space planning, and office services.
• Provide mentorship, lead and manage a team of workplace coordinators and facility operations managers to ensure the smooth functioning of office environments while also supporting team’s development.
• Drive initiatives to enhance workplace experience, employee engagement, and satisfaction through innovative design, amenities, and programs that surprise and delight our most important customers – all Momentum companies' employees.
• Collaborate with cross-functional teams to integrate cutting-edge technology solutions with People & Culture and IT systems to enhance workplace efficiency and productivity.
• Effectively communicate workplace strategies and initiatives to stakeholders across departments, fostering a culture of collaboration and alignment.
• Manage vendor relationships and contracts for facility services, ensuring quality, cost-effectiveness, and compliance with company standards.
• Create an equitable and welcoming workplace environment for all employees.
• Identify and implement sustainable workplace practices and promote environmental stewardship across all office locations.

Qualifications

• Holds a Bachelor's degree ideally in Facilities Management, Business Administration or a related field.
• Proven track record of successfully managing workplace operations for a global organization with multiple offices.
• Demonstrates strong leadership and management skills, with the ability to motivate and inspire teams to strive for excellence.
• Has excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization, demonstrating adaptability in adjusting to different personalities and versatile communication styles.
• Displays in-depth knowledge of workplace best practices, industry trends, and regulatory requirements.
• Demonstrates strong analytical and problem-solving abilities, with a results-driven mindset.
• Can handle multiple priorities and work in a fast-paced environment, navigating ambiguity and remaining agile.