Assistant Director, Digital Enablement

Job Summary

The Assistant Director of Digital Enablement provides strategic and operational leadership across digital solutions consulting, solutions engineering, and training, with a significant focus on AI enablement across the university. This role intentionally unifies consultation, solution design, implementation, and training into a single, integrated service model recognizing that effective consultations are inherently instructional, strong training is consultative, and successful digital solutions require both.

About the Role

This role intentionally unifies consultation, solution design, implementation, and training into a single, integrated service model recognizing that effective consultations are inherently instructional, strong training is consultative, and successful digital solutions require both.

Responsibilities

• Provide strategic and operational leadership for digital solutions consulting, solutions engineering, and training as a unified function.
• Define and evolve service offerings that intentionally blend consultation, solutioning, and enablement.
• Ensure consistent intake, prioritization, delivery, and documentation of digital solutions engagements across the university.
• Lead the university’s AI enablement efforts within Digital Solutions, including consultation, solution design, training, and diffusion.
• Serve as program manager for the AI enablement program, establishing the roadmap, governance-aligned operating model, intake and prioritization mechanisms, and success metrics for AI adoption across the university.
• Partner with stakeholders to identify high-impact AI use cases where current processes or jobs can be reengineered to utilize AI, guide responsible adoption, and ensure AI tools are embedded into real workflows through consulting, solution design, and training.
• Oversee or collaborate closely with AI-focused roles and ensure alignment with institutional AI governance, risk, and ethics frameworks.
• Oversee solution engineering and consulting activities that translate business needs into effective, supportable digital solutions using enterprise platforms (e.g., Microsoft 365, ServiceNow, Qualtrics, Miro, AI platforms).
• Ensure solutions emphasize out-of-the-box capabilities, scalability, and maintainability.
• Guide teams in requirements gathering, process mapping, solution design, testing, and handoff.
• Oversee the design and delivery of training and enablement experiences that support adoption of digital and AI-enabled solutions.
• Ensure training offerings are practical, workflow-centered, and aligned with real consultative engagements.
• Establish standards for instructional quality, learning experience design, and measurement of training effectiveness and impact.
• Establish metrics to measure and report on adoption, impact, and satisfaction across solutions and training.
• Monitor trends in digital transformation and AI, evaluate emerging tools, and continuously improve service models.
• Use data and feedback to refine offerings, retire low-value services, and scale high-impact solutions.
• Supervise managers, leads, and/or senior individual contributors across digital solutions engineering, consulting, training, and AI enablement functions.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, Education, or a related field; or equivalent combination of education and experience.
• 7+ years of experience in digital solutions consulting, solutions engineering, training, product/platform ownership, or digital transformation roles.
• Ability to blend front-facing, executive level consulting skills with deep technical knowledge to identify opportunities where AI opportunities can create significant value to the organization.
• Demonstrated leadership experience managing multidisciplinary teams (consulting, engineering, training, or enablement).
• Strong experience with enterprise platforms and productivity tools (e.g., Microsoft 365, Power Platform, ServiceNow, Qualtrics, collaboration tools).
• Demonstrated experience enabling adoption of AI tools and platforms, including training, consulting, or solution design.
• Proven ability to translate business needs into practical, user-centered digital solutions.
• Exceptional communication, stakeholder engagement, and change management skills.
• Strong analytical skills with experience using metrics to guide decision-making and demonstrate impact.

Qualifications

• Minimum qualifications include a Bachelor’s degree in Information Technology, Computer Science, Business, Education, or a related field; or equivalent combination of education and experience.
• 7+ years of experience in digital solutions consulting, solutions engineering, training, product/platform ownership, or digital transformation roles.
• Ability to blend front-facing, executive level consulting skills with deep technical knowledge to identify opportunities where AI opportunities can create significant value to the organization.
• Demonstrated leadership experience managing multidisciplinary teams (consulting, engineering, training, or enablement).
• Strong experience with enterprise platforms and productivity tools (e.g., Microsoft 365, Power Platform, ServiceNow, Qualtrics, collaboration tools).
• Demonstrated experience enabling adoption of AI tools and platforms, including training, consulting, or solution design.
• Proven ability to translate business needs into practical, user-centered digital solutions.
• Exceptional communication, stakeholder engagement, and change management skills.
• Strong analytical skills with experience using metrics to guide decision-making and demonstrate impact.

Skills

• Strong communication, stakeholder engagement, and change management skills.
• Strong analytical skills with experience using metrics to guide decision-making and demonstrate impact.
• Proven ability to blend front-facing, executive level consulting skills with deep technical knowledge to identify opportunities where AI opportunities can create significant value to the organization.
• Strong experience with enterprise platforms and productivity tools (e.g., Microsoft 365, Power Platform, ServiceNow, Qualtrics, collaboration tools).
• Demonstrated experience enabling adoption of AI tools and platforms, including training, consulting, or solution design.
• Exceptional communication, stakeholder engagement, and change management skills.
• Strong analytical skills with experience using metrics to guide decision-making and demonstrate impact.

Benefits

Hybrid work schedule: This role is hybrid and in the office a minimum of three days a week to facilitate collaboration and teamwork. In-office presence is an essential part of our on-campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment. Being on-site allows for stronger connections, more effective problem-solving, and enhanced team synergy, all of which are key to achieving our collective goals and driving success.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Flexible work schedule to accommodate business needs and personal commitments.