ASSISTANT DIRECTOR / CMU CARES

About the role

The Assistant Director oversees the daily operations of case management support for students living in university housing who may be experiencing challenges in areas such as personal well-being, safety concerns, basic needs, and academics. This includes supervision of Care Advocate staff, collaborating with Residence Life staff on response path processes and training support, and maintaining a case management caseload.

Responsibilities

• Oversees the daily operations of case management support for students living in university housing, supervision of Care Advocate staff providing case management support and coordinating response path process with residence life staff.
• Manages referrals of distressed students from administration, faculty, staff and other members of the university community and provides feedback to referral agents.
• Affords assistance to students with identifying and connecting to campus and community resources including, but not limited to, counseling and mental health, basic needs, medical care, academic supports, and daily living needs.
• Provides assessment (triage) for students in crisis or needing support, including appropriate referrals to university or community mental health services.
• Coordinates with appropriate campus partners regarding interdisciplinary intervention efforts to expedite the resolution of problems.
• Consults and coordinates support for students with parents and supporters.
• Develops and facilitates training efforts for residence life staff and campus partners.
• Maintains timely and accurate documentation utilizing case management software.
• Participates in development, planning, and implementation of prevention programs related to personal well-being, substance use, eating concerns, and mental health.
• Maintains knowledge of promising practices and works collaboratively with CMU CARES Director to assist in the ongoing development of the Care effort.
• Serves as a member of the university CARE Team.
• Other duties as assigned.

Requirements

• Master’s degree in higher education, counseling, social work, public health, or a related field.
• One year of experience working in case management environment with demonstrated knowledge of systems; experience managing response to crisis situations; and experience working as part of a collaborative support team.
• Ability to work with and assist others in navigating through complex systems.
• Comfort with consultation model, crisis intervention, safety assessments, and triage.
• A high degree of personal and professional integrity, a strong sense of ethics, and respect for privacy and confidentiality.
• A record of establishing effective working relationships with administrators, faculty, staff, students, parents, and external constituents.
• Excellent interpersonal communication skills and strong human relations skills.
• Strong administration skills, time-management, ability to meet deadlines and documentation requirements.
• Willingness to serve on university committees aimed at prevention of mental health issues.

Qualifications

• Student crisis intervention experience.
• Working knowledge of mental health, student development, Behavior Intervention Team (BIT) best practices, higher education law, FERPA, and electronic record-keeping systems.
• Supervision experience.
• Trained in Mental Health First Aid, QPR, or ASSIST.
• Licensed or eligible to be licensed to practice in the State of Michigan (social work, counseling, etc.).
• Knowledge of case management system software (e.g. Advocate).
• Experience with marketing and coordination of campus events and messaging.

Skills

• Strong administrative and organizational skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Proficiency in Microsoft Office Suite.
• Knowledge of case management software (e.g. Advocate).

Benefits

Central Michigan University offers a comprehensive benefits package that includes:

• Health insurance coverage.
• Paid time off and holidays.

Pay

$65,800 - 70,500 per year.

Schedule

Part-time, 0.94 FTE role, with a standard 40-hour workweek during the academic school year. During the summer months, the schedule adjusts to a 30-hour workweek with specific worktimes determined between the employee and supervisor.