Assistant Direct Care Service Manager

About the role

The Assistant Direct Care Service Manager (Assistant Lead Supervisor) supports the Direct Care Service Manager by managing and overseeing the Youth Care Worker (YCW) Department. This role ensures the smooth operation of the program, especially during evening, overnight, and weekend shifts.

Responsibilities

• Support Leadership and Supervision
• Provide direct support to the Lead Supervisor in the management of the YCW department.
• Affirm shift oversight, ensuring appropriate staff-to-youth ratios and compliance with regulations.
• Serve as an on-site presence, actively engaging with youth and staff to maintain a safe and positive environment.
• Provide guidance and support to Shift Supervisors and YCWs during shifts, particularly during challenging situations.
• Aid in the coordination and implementation of recreational outings, special events, and holiday celebrations.
• Recruitment, Training, and Staff Development
• Assist in the recruitment, onboarding, and ongoing training of YCWs.
• Participate in the development of training materials and support training sessions to ensure staff readiness.
• Mentor and guide Shift Supervisors to enhance their leadership and operational skills.
• Career Growth Opportunities
• Internal promotions and leadership development pathways.
• Coordination and Communication
• Facilitate regular check-ins and meetings with Shift Supervisors to discuss employee performance, schedules, and operational concerns.
• Serve as a point of contact for scheduling adjustments, callouts, and time-off requests.
• Collaborate with the Lead Supervisor to ensure consistent communication across all shifts.
• Operational Support
• Actively participate on the floor to monitor program operations and provide immediate support as needed.
• Ensure staff follow all safety, compliance, and licensing protocols.
• Provide hands-on assistance during emergencies, evacuations, or crises.
• Support the documentation and reporting of incidents, as required.
• Collaboration
• Maintain open communication with Youth Care Workers, Case Management, Clinical Department, and Program Directors.
• Collaborate with internal departments to ensure effective service delivery and operational efficiency.
• On-Call Duties
• Be available for on-call support, as needed.
• Demonstrate flexibility and willingness to work extended hours, including weekends and holidays.

Qualifications

• Must be 21 years of age or older.
• Bilingual in English and Spanish is preferred.
• Flexible schedule (evening, weekends, holidays) to facilitate program services.
• Cleared tuberculosis test results.
• Must be able to pass a drug test.
• Must be able to provide proof of required vaccinations.
• Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background.
• Obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
• Must have a valid driver’s license and be eligible to drive to facilitate program services as required.

Benefits

The Pay Range For This Role Is 60,181.04 - 60,181.04 USD per year.