Assistant Department Manager (Tile)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing)
• Provide direction to all product sales specialists for high-quality customer service
• Complete product specialist certification courses
• Ensure merchandise and installation knowledge
• Communicate standard operating procedures to all associates
• Complete industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet customers and assist with product questions and selections
• Process customer refunds and exchanges
• Follow cash, check, and credit card acceptance procedures
• Create price tags and merchandise signs
• Present 'how-to' classes to customers
• Stock and tag merchandise displays as required
• Answer the telephone according to guidelines

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company policies
• Basic knowledge of merchandise and installation
• Strong organizational and presentation skills

Skills

• Customer service skills
• Product knowledge
• Time management
• Communication skills

Benefits

• Bonus opportunities & career advancement
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off

Pay

• Competitive salary based on experience and qualifications

Schedule

• Monday - Friday: 7:00 AM - 8:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM
• Pickup Hours: Monday - Friday: 7:00 AM - 7:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM

Working Conditions

• Warehouse environment
• Moderate to noisy noise levels
• Physical demands: ability to lift, carry, push, pull, or otherwise move objects, use hands and fingers, stand, walk, reach, climb, stoop, kneel, crouch, or crawl

Physical/Sensory Requirements

• Physical Work: Ability to exert 30 - 60 pounds of force occasionally, and/or 20 - 30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
• Sensory Requirements: Ability to use hands and fingers to handle or feel, stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch, or crawl

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.