Assistant Department Manager (Tile)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and company philosophy around retail basics (People, Position, Product, Presentation, Price, Promotion, Purchasing)
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete product specialist certification courses
• Ensure merchandise and installation knowledge
• Communicate departmental policies and changes to associates
• Pass industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet and assist customers with product questions and selections
• Process refunds and exchanges according to guidelines
• Present 'how-to' classes to customers
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays
• Create price tags and merchandise signs

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent verbal and written communication skills
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company’s safe lifting practices and operating procedures
• Strong ability to drive and teach company philosophy about retail basics

Skills

• Customer service skills
• Product knowledge
• Time management
• Physical stamina for lifting and moving items

Benefits

• Bonus opportunities and career advancement
• 401(k) with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, dental, vision, life insurance
• Flexible work schedule
• Accommodations for religious observances and practices
• Work-life balance with paid time off

Pay

• Competitive salary based on experience and qualifications

Schedule

• Monday - Friday: 7:00 AM - 8:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM
• Pickup Hours: Monday - Friday: 7:00 AM - 7:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM

Working Conditions

• Warehouse environment
• Moderate to noisy noise levels
• Physical demands: ability to lift 30-60 pounds occasionally, 20-30 pounds frequently, and stoop, kneel, crouch, or crawl

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.