Assistant Department Manager (Tile)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive exceptional customer service and product information.

Responsibilities

• Act and work in a manner consistent with company’s core values
• Demonstrate safe lifting practices and company philosophy around the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists for high-quality customer service
• Complete product specialist certification courses
• Ensure merchandise and installation knowledge
• Communicate standard operating procedures to all associates
• Complete industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at checkout using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present 'how-to' classes to customers
• Follow established cash, check, and charge card acceptance procedures
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or an equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company’s safe lifting practices standard operating procedures
• Drive and teach the company philosophy around the basic P’s of retail

Skills

• Strong interpersonal and communication skills
• Ability to manage multiple tasks simultaneously
• Knowledge of retail operations and customer service principles

Benefits

• Bonus opportunities & career advancement opportunities at every level
• 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Work-life Balance: Paid vacation and sick time, paid holidays, paid volunteer time off

Pay

• Competitive salary based on experience and qualifications

Schedule

• Monday - Friday: 7:00 AM - 8:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM
• Pickup Hours: Monday - Friday: 7:00 AM - 7:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.