Assistant Department Manager (Tile)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and company retail philosophy
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete certification courses and demonstrate knowledge of merchandise and installation
• Communicate departmental standards and changes to associates
• Pass industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet customers and assist with product questions
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays
• Present 'how-to' classes to customers
• Answer the telephone according to guidelines

Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with safe lifting practices and company policies
• Basic P’s of retail knowledge (People, Position, Product, Presentation, Price, Promotion, Purchasing)
• Completion of relevant certification courses
• Physical ability to exert 30-60 pounds of force occasionally and 20-30 pounds frequently
• Ability to stand, walk, reach, climb, stoop, kneel, crouch, and crawl

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Time management
• Physical stamina

Benefits

• Bonus opportunities and career advancement
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off

Pay

$18.00 - $25.70 per hour

Schedule

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.