Assistant Department Manager (Tile)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company's retail philosophy
• Drive and teach the company's retail 'basic P's': People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete product specialist certification courses
• Understand and ensure proper merchandise and installation
• Communicate departmental standards and changes to all associates
• Pass industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet every customer courteously
• Assist customers with product questions and selections
• Process customers at checkout using POS system
• Process refunds and exchanges according to guidelines
• Present 'how-to' classes to customers
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent verbal and written communication skills
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company's safe lifting practices and operating procedures
• Strong ability to drive and teach company's retail philosophy
• Knowledgeable about merchandise and installation
• Effective communication and problem-solving skills
• Physical stamina to lift and move objects as needed

Skills

• Customer service skills
• Product knowledge
• Time management
• Communication skills
• Physical stamina

Benefits

• Bonus opportunities and career advancement
• 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other insurance plans
• Paid vacation and sick time
• Paid holidays
• Paid volunteer time off
• Equal employment opportunity