Assistant Department Manager (Stone)
About the role
This position trains and develops Product Sales Specialists and ensures customers receive exceptional customer service and product information.
Responsibilities
- Act and work in a manner consistent with company's core values
- Demonstrate safe lifting practices and company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing)
- Provide direction to Product Sales Specialists for high-quality customer service
- Complete product specialist certification courses
- Ensure merchandise and installation knowledge
- Communicate SOPs and changes to all associates
- Pass industrial truck proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist merchandise processing to the showroom floor
- Validate product placement and pricing
- Greet customers and assist with product questions and selections
- Process refunds and exchanges
- Follow cash, check, and credit card acceptance procedures
- Stock and tag merchandise displays
- Create price tags and merchandise signs
Requirements
- High School Diploma or GED
- 1 year of customer service/sales experience, or equivalent combination of education and experience
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
Qualifications
- Thorough understanding and compliance with company’s safe lifting practices and SOPs
- Basic knowledge of merchandise and installation
- Strong interpersonal and customer service skills
- Physical ability to exert 30-60 pounds of force occasionally and 20-30 pounds frequently
Skills
- Customer service
- Product knowledge
- Training and development
- Inventory management
- Merchandising
- Point of Sale (POS) systems
- Communication
- Physical labor
Benefits
- Bonus opportunities & career advancement
- 401k with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans
- Paid vacation and sick time
- Paid holidays
- Paid volunteer time off
Pay
Details about pay are not specified in the job posting.
Schedule
Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.