Assistant Department Manager (Stone)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive exceptional customer service and product information.

Responsibilities

• Act and work in a manner consistent with company’s core values
• Demonstrate safe lifting practices and company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing)
• Provide direction to all product sales specialists for high-quality customer service
• Complete product specialist certification courses
• Ensure merchandise and installation knowledge
• Communicate standard operating procedures to all associates
• Complete industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet customers courteously and assist with product questions and selections
• Process customer refunds and exchanges
• Follow cash, check, and charge card acceptance procedures
• Create price tags and merchandise signs
• Present 'how-to' classes to customers
• Stock and tag merchandise displays as required
• Answer the telephone according to guidelines

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or an equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company’s safe lifting practices standard operating procedures
• Thorough understanding of merchandise and installation
• Physical requirements: ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects; use hands and fingers to handle or feel; stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Time management
• Physical stamina

Benefits

• Bonus opportunities & career advancement opportunities at every level
• 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off
• Equal Employment Opportunity