Assistant Department Manager (Stone)
Floor & Decor · Tolleson, AZ · 3 mo ago
Project ManagementFull-time
About the role
This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.
Responsibilities
- Act and work in a manner consistent with company’s core values
- Demonstrate safe lifting practices and company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing)
- Provide direction to Product Sales Specialists for high-quality customer service
- Complete product specialist certification courses
- Ensure merchandise and installation knowledge
- Communicate standard operating procedures to all associates
- Complete industrial truck proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist merchandise processing to the showroom floor
- Validate product placement and pricing
- Greet customers helpfully and courteously
- Assist with product questions and selections
- Process customers at checkout using POS system
- Process refunds and exchanges according to guidelines
- Present ‘how-to’ classes to customers
- Follow cash, check, and credit card acceptance procedures
- Stock and tag merchandise displays
Requirements
- High School Diploma or GED
- One year of customer service/sales experience, or equivalent combination of education and experience
- Excellent verbal and written communication skills
- Ability to multi-task and work in a fast-paced environment
Qualifications
- Thorough understanding and compliance with safe lifting practices and company policies
- Basic knowledge of merchandise and installation
- Strong organizational and presentation skills
- Ability to communicate effectively with customers and colleagues
Skills
- Customer service skills
- Product knowledge
- Time management
- Communication skills
- Physical stamina
Benefits
- Bonus opportunities at every level
- Career advancement opportunities
- Relocation opportunities
- 401(k) with discretionary company match
- Employee Stock Purchase Plan
- Referral bonus program
- 80 hours annualized paid vacation
- 4 paid holidays per year (for full-time hourly store associates)
- 1 paid personal holiday of associate’s choice
- Volunteer Time Off program
- Medical, Dental, Vision, Life insurance plans
Pay
N/A
Schedule
N/A