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Jobs · Business Development · Georgia

Assistant Department Manager Key Carrier (Tile)

Floor & Decor · Columbus, GA · 5 days ago
Business DevelopmentFull-time

About the role

This position is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. This role also supports with opening and closing the store and performs select managerial duties as necessary.

Responsibilities

  • Act and work in a manner consistent with company's core values
  • Available to open and/or close the store in an effective manner
  • Complete managerial responsibilities such as storage buy audits, markdown approval, overrides and cash office functions
  • Ensure store presentation standards are achieved and maintained
  • Complete the opening safety walk and all lift equipment inspections prior to store opening
  • Demonstrate the ability to lead morning huddles, execute Power Hours and function as a CARE Manager
  • Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management
  • Demonstrate the ability to effectively report a Workers Compensation and General Liability claim
  • Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
  • Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
  • Complete all product specialist certification courses
  • Demonstrate a thorough understanding of merchandise and installation
  • Communicate standard operating procedure direction and changes to all associates in a timely manner
  • Complete the Industrial Truck (forklift) proficiency testing and certification
  • Communicate inventory needs to management
  • Direct and assist the processing of merchandise to the showroom floor
  • Validate all product placement and pricing within the department
  • Greet every customer in a helpful and courteous manner
  • Aid customers with product questions and selections
  • Process customers at check-out using the point of sale (POS) system
  • Process customer refunds and exchanges according to established guidelines
  • Present 'how-to' classes to customers
  • Follow established cash, check and charge card acceptance procedures
  • Stock and tag merchandise displays as required
  • Create price tags and merchandise signs

Requirements

  • High School Diploma or GED
  • 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
  • Excellent communication skills (verbal & written)
  • Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency

Qualifications

  • Physical Work – Ability to exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects
  • Physical Work – Ability to use hands and fingers to handle or feel
  • Physical Work – Ability to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl

Skills

  • Customer Service
  • Product Knowledge
  • Management Skills
  • Communication Skills
  • Inventory Management
  • Store Operations

Benefits

  • Bonus opportunities & career advancement opportunities at every level
  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
  • Work-life Balance, Including Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1

Pay

Compensation details are confidential and not specified in the job posting.

Schedule

Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

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