Assistant Department Manager Key Carrier (Tile)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive exceptional customer service and product information. Key responsibilities include supporting store operations, managing staff, and maintaining store standards.

Responsibilities

• Act and work in a manner consistent with company core values
• Open and close the store in an effective manner
• Complete managerial responsibilities such as storage buy audits, markdown approvals, overrides, and cash office functions
• Ensure store presentation standards are achieved and maintained
• Follow established guidelines and procedures for loss prevention and risk management
• Report Workers Compensation and General Liability claims
• Lead morning huddles, execute Power Hours, and function as a CARE Manager
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete product specialist certification courses
• Ensure merchandise and installation knowledge
• Communicate standard operating procedures to associates
• Complete industrial truck proficiency testing and certification
• Process merchandise to the showroom floor and validate product placement and pricing
• Greet customers and assist with product questions and selections
• Stock and tag merchandise displays as required
• Follow cash, check, and charge card acceptance procedures

Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or equivalent combination of education and experience
• Excellent communication skills (verbal and written)
• Ability to exercise independent discretion and judgment in managing a fast-paced environment

Qualifications

• Thorough understanding and compliance with company’s safe lifting practices
• Understanding of merchandise and installation
• Knowledgeable about standard operating procedures
• Proficient in industrial truck (forklift) proficiency testing and certification
• Ability to communicate inventory needs to management
• Ability to follow cash, check, and charge card acceptance procedures

Skills

• Customer service skills
• Product knowledge
• Time management
• Communication skills
• Leadership abilities

Benefits

Bonus opportunities & career advancement opportunities at every level
Employee Stock Purchase Plan
Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans
Paid vacation and sick time
Paid holidays plus a personal holiday
Paid Volunteer Time Off
401k with company match

Pay

Commensurate with experience

Schedule

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Store Hours

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.