Assistant Department Manager (Installation Materials)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive exceptional customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company retail philosophy
• Drive and teach the company's P's of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete product specialist certification courses
• Understand and ensure proper merchandise and installation
• Communicate SOPs and changes to all associates
• Pass industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet every customer courteously
• Assist customers with product questions and selections
• Process customers at checkout using POS system
• Process refunds and exchanges according to guidelines
• Present 'how-to' classes to customers
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company policies
• Physical ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly
• Ability to use hands and fingers to handle or feel
• Ability to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl

Skills

• Customer service
• Product knowledge
• Training and development
• Inventory management
• Point of Sale (POS) system usage
• Merchandise presentation

Benefits

• Bonus opportunities & career advancement
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off
• Equal Employment Opportunity

Pay

Details about pay are not specified in the job posting.

Schedule

Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM