Assistant Department Manager (Installation Materials)
About the role
This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.
Responsibilities
- Act and work in a manner consistent with company’s core values
- Demonstrate safe lifting practices and company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing)
- Provide direction to all product sales specialists for high-quality customer service
- Complete product specialist certification courses
- Ensure merchandise and installation knowledge
- Communicate standard operating procedures to all associates
- Complete industrial truck proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist merchandise processing to the showroom floor
- Validate product placement and pricing within the department
- Greet every customer in a helpful and courteous manner
- Assist customers with product questions and selections
- Process customers at check-out using POS system
- Process customer refunds and exchanges according to established guidelines
- Present 'how-to' classes to customers
- Follow established cash, check, and charge card acceptance procedures
- Stock and tag merchandise displays as required
- Create price tags and merchandise signs
Requirements
- High School Diploma or GED
- One year of customer service/sales experience, or an equivalent combination of education and experience
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
Qualifications
- Thorough understanding and compliance with company’s safe lifting practices standard operating procedures
- Thorough understanding of merchandise and installation
- Effective communication and problem-solving skills
- Physical stamina to lift and move items
Skills
- Customer service
- Product knowledge
- Training and development
- Inventory management
- Communication
- Time management
Benefits
- Bonus opportunities & career advancement opportunities at every level
- 401k with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans
- Work-life Balance: Paid vacation and sick time, paid holidays, paid volunteer time off
Pay
Details about pay are not specified in the job posting.
Schedule
Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.