Assistant Deli Manager - Full Time, Great Benefits - Cosentino's Sunfresh - 10225 N. Oak Tfwy KCMO 64155

About the role

This position assists customers in their shopping experience by leading the Deli team. It aims to promote growth for the company while fostering a team that delivers the product and service customers expect.

Responsibilities

• Provide direct supervision of the activities of other members of the deli team.
• Promote a positive team atmosphere through cooperation, teamwork, high morale, positive interpersonal interactions, and recognition.
• Hire the highest quality candidates for the deli team through effective interviews.
• Coach, correct, and evaluate team members to improve performance.
• Address and resolve employee relations issues, collaborating with the Deli Manager, Store Director, and Human Resource team when necessary.
• Manage inventory by counting and verifying merchandise, inspecting deliveries, and enforcing quality control measures.
• Procure items from suppliers and inform the Deli Manager of inventory needs.
• Practice rotation procedures to ensure proper monitoring of product dates.
• Know and promote department sales by suggesting additional products and offering samples.
• Answer customer questions accurately and courteously.
• Resolve customer complaints professionally and escalate to store management when necessary.
• Implement Cosentino’s Customer Service Standards.
• Comply with health regulations, sanitation guidelines, and safety procedures.
• Operate, clean, and maintain equipment safely and competently.
• Maintain a clean, fully stocked, and creatively merchandised department.
• Show strong verbal and interpersonal skills for positive interactions.
• Show basic math and reading skills necessary for the position.
• Manage labor costs to balance customer service needs with expenditure monitoring.
• Prepare, package, and label products for sale.
• Communicate with store management about department issues.
• Clean and stock coolers, freezers, and preparation areas before deliveries.
• Unload incoming shipments quickly and neatly without damaging merchandise.
• Support the company by completing additional tasks, assisting other stores or departments, and gaining new skills.

Qualifications

• A food handling permit must be obtained within 14 days of employment.
• Minimum of 6 months previous experience in a deli, bakery, restaurant, or food service operations position.
• Completion of ongoing training and development as outlined in the Cosentino’s Learning Plan.
• A high school diploma or equivalent is required.

Skills

• Effective communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to manage inventory and adhere to quality control measures.
• Customer service orientation and ability to handle complaints professionally.
• Basic math and reading skills.
• Physical stamina to perform essential and non-essential job functions.