Assistant Dean, Malcolm Baldrige School

Position Summary

The Assistant Dean of the Malcolm Baldrige School of Business, who reports directly to the Dean, supports the school's academic and administrative operations. This role focuses on student concerns, grade appeals, course scheduling, and faculty support. The position serves as a key connection among students, faculty, program chairs, and university departments, helping to ensure that policies and processes are applied consistently. The Assistant Dean also addresses operational challenges, supports faculty and classroom needs, and may provide programmatic or instructional support when and where appropriate. This position is remote-friendly, but the individual is expected to be on campus regularly and be available for on-campus events and special occasions as needed.

About the Role

This role oversees the School of Business Student Appeal Process (SAP) workflow, the Post University Attendance Policy process and communication, and reviews and facilitates grade appeals in accordance with university policy. It also serves as an escalation point for student academic concerns and ensures consistent application of School and university policies and procedures. The Assistant Dean supports the conditional admission process for all programs and coordinates course scheduling, section planning, and instructional coverage. They partner with the Dean and Program Chairs to address academic and operational needs and monitor emerging student, faculty, and course issues to support timely resolution. The Assistant Dean tracks, analyzes, and reports on key academic and operational data, trends, and outcomes to identify emerging issues, support decision-making, and inform continuous improvement efforts. They maintain accurate operational records, documentation, and reporting to support compliance, accountability, and continuous improvement.

Essential Functions

• Oversee the School of Business Student Appeal Process (SAP) workflow.
• Oversee the Post University Attendance Policy process and communication.
• Review and facilitate grade appeals in accordance with university policy.
• Serve as an escalation point for student academic concerns.
• Ensure consistent application of School and university policies and procedures.
• Serve as the primary contact for the conditional admission process for all programs.
• Cover academic and operational needs by coordinating with the Dean and Program Chairs.
• Monitor emerging student, faculty, and course issues and support timely resolution.
• Track, analyze, and report on key academic and operational data, trends, and outcomes to identify emerging issues, support decision-making, and inform continuous improvement efforts.
• Maintain accurate operational records, documentation, and reporting to support compliance, accountability, and continuous improvement.
• Support faculty with classroom, instructional, and student-related challenges.
• Cover communication and follow-up across academic and administrative departments.

Qualifications

• A master’s degree in a relevant discipline, with a doctorate or progress toward a terminal degree strongly preferred.
• At least 5 years of experience in higher education and/or relevant professional experience.

Competencies

• Operations & Organizational Effectiveness: Manages scheduling, coverage, academic processes, documentation, competing priorities, and follow-through to ensure efficient and consistent operations.
• Academic & Instructional Leadership: Provides leadership in curriculum development, assessment, faculty support, instructional quality, educational technology, and continuous improvement of academic programs.
• Leadership, Culture & Change Management: Builds accountability, collaboration, innovation, and service excellence; coaches others, facilitates change, and promotes a unified, mission-aligned University culture.
• Analytical Thinking, Problem Solving & Continuous Improvement: Uses data, research, experience, and sound judgment to identify trends, resolve problems, improve processes, and support informed decision-making.
• Communication, Collaboration & Relationship Management: Communicates clearly and professionally, builds productive relationships across departments, facilitates difficult conversations, and effectively presents information to diverse audiences.
• Student Advocacy, Policy & Professional Judgment: Addresses student concerns, appeals, attendance, and academic issues fairly and consistently while appropriately interpreting policy, resolving conflict, and determining when escalation is necessary.
• Professionalism, Ethics & Strategic Business Acumen: Demonstrates integrity, accountability, discretion, sound judgment, and understanding of institutional priorities, market considerations, organizational goals, and the broader strategic impact of decisions.

Work Environment/Conditions

The work environment and physical demands are characteristic of those in an academic and/or office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Monday through Friday, with some weekends.