Assistant Critical Facilities Manager

About the role

The Assistant Critical Facilities Manager (ACFM) plays a crucial role in managing the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems. This position works closely with the Director to build a team of Critical Facilities Technicians (CFTs) and manage power and cooling capacity, ensuring 100% availability for T5's customers.

Responsibilities

• Aid the CFM in managing the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems.
• Aid the CFM in building a staff of CFTs with the necessary skill sets to achieve data center operations that deliver total availability (100% uptime).
• Manage power and cooling capacity and monitor environmental conditions within the data halls.
• Work shifts to support 24x7 data center operations, have flexibility in work hours to cover other shifts and support maintenance activities, as needed.
• Provide on-call support and respond to all data center emergencies 24x7, including on-site response outside of scheduled shifts.
• Resolve all electrical, mechanical, and Fire Protection System issues in the data center while minimizing risk and communicating issues to management and customers.
• Aid the CFM in leading capacity coordination for data center construction and commissioning and overseeing the transition from construction to sustainable operations.
• Review results from preventive maintenance inspections and provide guidance on how to address issues found.
• Determine actionable items to address Quality Control review results.
• Assume an ownership stake in the ongoing evolution and operation of the facility.
• Ensure that T5FM standards for using the Computerized Maintenance Management System (CMMS) are being adhered to by all staff.
• Oversee accuracy and completeness of the CMMS, produce operational reports as needed.
• Enforce strict adherence to customer Service Level Agreements (SLAs) and change control activities.
• Assist as requested with the development and enforcement of Data Center standards and policies.
• Schedule, coordinate, and review work handled by outside contractors and vendors.
• Aid and plan with clients on facilities issues and resolutions.
• Manage access to the Data Center(s) ensuring that the appropriate access control lists are maintained and reviewed regularly.
• Absorb responsibilities for site safety and environmental compliance.
• Absorb responsibilities for resource planning, cost estimation, and budget development.
• Assist CFM with managing facilities support and operations staff.
• In the absence of the CFM, assume a leadership role with limited authority.
• Absorb responsibilities for site tours for current and future customers as required.
• Absorb responsibilities for coordination with all other groups (development, marketing, etc.) as needed.
• Manage CFT work schedules and assignments.
• Assist with managing facilities support and operations staff.
• Adhere to all federal and local safety laws.
• Complete other such duties consistent with your role as you may be assigned by T5FM management.

Qualifications

• Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent experience of 3-5+ years in mission critical environments.
• Minimum 1 year direct management of non-exempt shift-based employees.
• Minimum 1 year experience in a colocation data center environment.
• Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operations (US Navy a plus).
• Experience establishing a new colocation data center or data hall.
• Exceptional verbal and written communication skills.
• Strong analytical and decision-making skills.
• Solid understanding of budgets and financial topics.
• Able to prioritize work based on business and customer demands.
• Able to work within middle to upper levels of the organization.
• Able to articulate concepts and ideas to a non-technical audience.
• Participate in and contribute to customer-requested business reviews and audits.
• Able to understand and train others on electrical and mechanical systems, as well as other technical aspects of facilities management.
• Able to read and understand complex drawings, systems, and other documentation.
• Experience creating, managing, and maintaining service catalogs and SLAs.
• Knowledge of critical systems monitoring and change control.
• Experience creating and managing a critical infrastructure preventive maintenance program.
• Takes responsibility for actions and is transparent in dealing with internal and external partners/stakeholders.

Additional Information

Total Compensation: $108,000 - $116,000
Bonus eligible
Benefits: Medical, dental, vision, 401k with match
PTO and Paid Holiday