Assistant Credit Controller, Collections Specialist

Key Responsibilities

• Manage collection requirements for a multi-million dollar portfolio of accounts.
• Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.
• Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.
• Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.
• Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
• Generate status reports detailing portfolio aging and payments.
• Prepare required documentation for placing accounts with third-party collections agents.
• Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

Minimum Qualifications

• A minimum of two years' experience in credit and collections.
• Bachelor's or Associate's degree, or equivalent post-high school education/training.
• Demonstrated ability to use Microsoft applications, specifically advanced Excel skills.
• SAP experience is a strong asset.
• Strong oral and written communication skills.
• Ability to handle multiple projects and prioritize tasks effectively.

Industry

Shipping experience is preferred but not required.

Compensation & Details

• Location: This is a full-time, in-office role at our US Headquarters in Iselin, NJ.
• Remote work is not available.
• Expected base pay range: $22.50 - $30.50 annually.
• Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs), and short- and long-term disability coverage.
• Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
• Paid time off programs and paid company holidays are offered.

About the Role

DSV North America | Accounts Receivable Department DSV Air & Sea, Inc., a global leader in transport and logistics, is seeking a results-oriented Collections Specialist to join the Accounts Receivable team at our US Headquarters in Iselin, NJ (MetroPark area).

Qualifications

This vital, in-office position is responsible for managing a multi-million dollar portfolio, ensuring timely payment of outstanding receivables, and resolving complex payment issues to maintain DSV’s strong liquidity and positive customer relationships.

Skills

The specialist will execute proactive collection strategies and manage the full cycle of account resolution.

Benefits

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families.

Pay

For this position, the expected base pay range is $22.50 - $30.50 annually.

Schedule

This is a full-time, in-office role at our US Headquarters in Iselin, NJ.