Credit and Collection Specialist

Key Responsibilities

• Handle inbound and outbound collection calls to resolve past due accounts
• Build and maintain positive relationships with key clients, collaborating with Customer Success, Finance, and Operations to resolve delinquent accounts
• Apply defined collection strategies to improve key metrics and minimize financial losses
• Negotiate payment arrangements with customers to rectify overdue balances
• Research and address customer inquiries related to billing, payments, and disputes in a timely manner
• Affirm customer credits and deductions are applied correctly
• Recommend appropriate action for delinquent accounts, including shut-offs or closures
• Assist in securing financial guarantees, such as bonds or deposits, from customers
• Provide documentation to outside collection and bond agencies as needed
• Maintain accurate and up-to-date credit files and records
• Perform account reconciliations and ensure all records are accurate

Requirements

• Proven experience in commercial credit and collections
• Strong understanding of billing and collections procedures, including claims and filings
• Proficiency in MS Office and related software programs
• Excellent communication, interpersonal, and customer service skills
• Self-motivated, disciplined, and capable of managing multiple responsibilities
• Strong problem-solving abilities with attention to detail and accuracy
• Adherence to compliance and company policies
• Ability to thrive in a fast-paced environment and meet deadlines under pressure

Preferred

• Associate's or Bachelor's degree in a related field
• Experience in credit administration, particularly within the construction or transportation industry
• High-volume B2B collections experience
• Bilingual in Spanish/English