Credit/Collection Specialist

POSITION PURPOSE

This position is responsible for increasing sales and profits by establishing credit guidelines and collecting receivables while preserving our relationship with our customers.

Principal Accountabilities

• Review credit worthiness of prospective accounts, set up as required.
• Continually review existing accounts to ensure proper terms and limits.
• Follow up on problem accounts and monitor payments.
• Research and resolve payment discrepancies.
• Set up and maintain schedule of collection calls.
• Call on past due invoices while ensuring customer retention.
• Work with customer service to release orders or communicate issues in a timely manner.
• Communicate difficult collection issues to department manager.
• Adhere to all company standards and policies.
• Maintain a clean and orderly work area.
• Conduct himself/herself in a professional manner in accordance with company guidelines.

Knowledge, Skills, And Abilities

• Excellent customer service skills.
• Honesty, integrity, attention to detail, confidentiality and trustworthiness.
• Strong organizational skills to manage multiple tasks with attention to detail.
• Effective communication, interpersonal, and organizational skills.
• Tenacity in overcoming obstacles while maintaining productive and positive working relationships.
• Ability to execute in a rapidly changing fast paced environment that requires strong team work.
• Proficiency with Microsoft Office applications and the capacity to learn new systems.

Required EDUCATION AND EXPERIENCE

• Minimum of 2 years’ experience in commercial collections.
• PREFERRED: Experience in account reconciliation.
• Customer service experience.

Physical Demands

• Regularly required to sit, stand, and walk throughout the building.
• Frequently required to reach with hands and arms, and lift/move office materials/boxes up to 15 pounds.

Benefits Overview

• 401(k) 401(k) matching
• Bereavement leave
• Community involvement time off
• Dental insurance
• Earned time off
• Employee assistance program
• Family and medical leave
• Flexible spending account
• Health insurance
• Health savings account
• Holiday pay
• Life insurance/accidental death and dismemberment
• Military leave
• Parental leave
• Referral program
• Short-term and long-term disability
• Vision insurance
• Flexible schedule
• Weekly pay