Assistant County Attorney – Litigation, Research & Contracts

Job Description

DEFINITION: Provides customer service to include front counter customer service and a variety of account support services including collections.

SUPERVISION EXERCISED AND RECEIVED: Receives general supervision from a higher classification. Receives lead direction from other higher level personnel.

Examples of Duties

• Provides customer service to include front counter customer service and a variety of account support services including collections.
• Processes a variety of billing related tasks; receive and process payments; audits balances and prepares collection deposit; responds to account inquiries and other City transactions; interpret and explain charges, policies, procedures, special programs and rates, initiates appropriate transactions to satisfy customer requests, and internal accounting procedures
• Creates and maintains databases, prepare documents, verify accuracy and ensure compliance with applicable regulations;
• Administrative tasks, including mail and answering phones.

Typical Qualifications

• QUALIFICATIONS: Knowledge of: Routine mathematical computations and customer service techniques
• Ability to: Provides customer service to include front counter customer service and a variety of account support services including collections.
• Perform mathematical calculations quickly and accurately.
• Use good judgment and customer service skills in responding to customer requests or complaints.
• Follow instructions, interpret forms, maintain accurate records; handle multiple tasks, prioritize work and meet deadlines; type accurately at a rate necessary for job success.
• Perform clerical procedures in an organized and accurate manner;
• Operate a computer using various financial applications.
• Communicate clearly and concisely.
• Establish and maintain cooperative and effective relationships with those contacted during the course of work

Education and Experience

• Education: Equivalent to the completion of a High School Diploma. 24 semester college units are preferred.
• Experience: Two years of customer service experience, preferably in banking or a similar field.

Working Conditions

• Environmental Conditions: Office environment
• Physical Conditions: Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, bending and stooping for prolonged periods of time; using various office equipment including a computer screen and keyboard and lifting up to 30 pounds.