Assistant Community Manager - The Dakota

About the Company

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. The company has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Founded by Bob Faith in 1993, Greystar is committed to providing world-class service in the rental residential real estate business.

About the Role

The Assistant Community Manager plays a critical role in supporting and assisting the Community Manager in overseeing and managing the financial and operational facets of the community. This includes completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent and fees, completing bank deposits, and using property management software to record and report financial activities.

Responsibilities

• Collect and post rent, fees, and other payments, and prepare daily bank deposits.
• Process invoices and payables, including reconciling work performed or products purchased.
• Stay up to date on rent assistance policies and programs from federal, state, and local governing offices.
• Assist the leasing team with virtual and in-person apartment tours for prospects.
• Review and submit invoices from vendors, contractors, and service providers for payment.
• Process resident move-outs by reviewing lease terms, notice requirements, and processing dispositions in accordance with established procedures and legal requirements.
• Respond to resident questions, concerns, and requests in a timely manner to resolve service issues.
• Partner with the on-site office and marketing teams to create safe, socially distanced activities and events for residents.
• Act as the on-site supervisor in the absence of the Community Manager.
• Complete daily transactions and tasks related to the financial operation of the community using property management software (Yardi/OneSite).
• Review resident files and accounting records to determine unpaid or late fees, communicate with residents regarding outstanding balances, and enforce lease terms to maximize revenue.
• Follow the Company’s established procedures related to evictions, including proper notice requirements and representing the community in court hearings.
• Assist in managing the client/owner relationship by meeting with owners, conducting community tours, and providing updates on community performance.
• Support leasing and marketing efforts by greeting prospective residents, showing apartments, closing leases, and assisting with rental applications and credit verification.
• For California: Review all completed move-in files prior to submission to the Community Manager for approval.

Requirements

• Previous property management experience is required; fee management experience preferred.
• Proficient in MS Office Suite; experience with Yardi/OneSite software is highly desired but not required.
• Financially savvy with experience in creating/adhering to budgets and fiscal reporting.
• Excellent communication skills, including the ability to read, write, and communicate effectively.
• High level of professionalism in both manner and dress.
• A high school diploma or equivalent and professional knowledge of business discipline are required.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits.
• Low (free basic) employee medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous paid time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Additional vacation accrued with tenure. Birthday off after 1 year of service.
• Onsite housing discount of up to 40% at Greystar-managed communities (subject to availability).
• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with company match up to 6% of pay after 6 months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.
• Cell phone allowance and monthly bonus incentives.

Pay

The hourly range for this position is $26.75 - $28.75. Additional compensation may include weekly, monthly, or quarterly bonus programs based on individual and company performance.