Assistant Community Manager - Spring Pointe - Richardson, TX
About the Role
Valiant Residential is seeking an Assistant Community Manager who works closely with the Community Manager to ensure the smooth operation of the property and acts as the Community Manager in their absence. This role is responsible for computing, classifying, and recording numerical data to maintain complete financial records while assisting with leasing, marketing, and resident relations.
About Valiant Residential
With over 37 years of experience, Valiant Residential is a next-generation property management leader, uniquely attuned to the needs of property owners and residents. We foster prosperous partnerships and long-term success through collaboration, integrity, and strategic thinking.
Why Work at Valiant?
Valiant Residential builds careers, not just jobs. Consistently ranked as a "Top Place to Work," we offer competitive total compensation, comprehensive benefits (including free health insurance options and 401(k) matching), and ample time off. Growth is expected, with career development opportunities and a collaborative, innovative culture.
Responsibilities
- Assist in preparing advertising materials and showing units to prospective residents.
- Maintain records of rental levels for comparable units in the surrounding area.
- Present creative leasing and marketing ideas.
- Greet prospects, qualify applicants, and secure deposits in accordance with Fair Housing requirements.
- Update availability reports and process applications (credit checks, rental history, etc.).
- Submit processed applications to the Community Manager for approval.
- Monitor and distribute renewal notices, and follow up on renewals.
- Professionally represent the company at all times.
- Accept rental payments and deliver them to the Community Manager.
- Prepare leases and complete paperwork accurately in the Yardi system.
- Assist with lease preparation, signing, and administration.
- Operate accounting software to record, store, and analyze financial information.
- Understand the Apartment Association lease and contracted credit report application.
- Verify accuracy of invoices, ensure proper coding, and process payments promptly.
- Handle maintenance service requests and follow up with residents on completed repairs.
- Maintain open communication with the Community Manager and Maintenance Supervisor.
- Contribute to the community’s cleanliness and curb appeal.
- Enforce community policies and assist with legal proceedings as needed.
- Prepare and maintain complete resident files, late notices, and rent receipts.
- Assist in rent collection and preparation of receipts.
Requirements
- Fair Housing Certification or willingness to obtain it before interacting with prospective residents.
- Strong oral and written communication skills in English; bilingual in Spanish is a plus.
- Positive attitude and ability to maintain professionalism under all circumstances.
- Valid driver’s license with a good driving record and auto insurance.
- Ability to work most weekends.
- Apartment management experience preferred.
- Neat, clean, and professional appearance at all times.
- Ability to diffuse and respond to customer concerns effectively.
- High school diploma or equivalent; 2+ years of college preferred.
Skills & Abilities
- 2+ years of relevant experience (college may substitute for some experience).
- Proficiency in accounting software and property management systems (e.g., Yardi).
- Strong organizational and multitasking skills.
- Customer service-oriented with a focus on resident relations.
Physical Requirements
- Ability to sit, stand, climb, stoop, and remain at a desk for up to 8+ hours.
- Ability to walk the property for up to 8+ hours in various weather conditions.
- Ability to climb stairs for property showings.
- Ability to lift up to 30 lbs. as needed.
Benefits
- Competitive total compensation and time off.
- Comprehensive benefits, including free health insurance options.
- 401(k) matching.
- Career development opportunities and a collaborative culture.