Assistant Community Manager

About the Role

Scion is seeking a talented Assistant General Manager (AGM) to join our team in executing our vision for student living. This position is a community leader who assists the General Manager in maintaining successful operational and financial performance of an asset. The role demands a customer-centric mindset, adaptability, attention to detail, and excellent prioritization skills. The AGM must be prepared to act as General Manager in their absence.

Responsibilities

• Staff Development and Leadership:
  • Provide leadership and coaching for staff performance and foster a positive and productive team environment.
  • Assist with attracting, hiring, retaining, and training exceptional team members.
  • Ensure all onsite staff are trained and compliant with Fair Housing, safety, and company policies.
  • Manage the development of and adherence to the property onsite schedule, including after-hour on-call shifts.
• Property Administration:
  • Prepare, respond, and advise on all community aspects, including market, physical condition, policies, procedures, and onsite emergencies.
  • Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances.
  • Assist with planning and leading the team in executing successful annual Turnover processes.
  • Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
  • Ensure move-in, room assignments, transfer, and move-out processes are executed efficiently and successfully.
• Facilities & Capital:
  • Ensure a safe and sanitary community experience for employees, residents, and guests, including property appearance, operationally sound facilities, preventative maintenance, and great service.
  • Maintain property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
  • Assist with conducting inspections and walk vacant apartments/bed spaces monthly.
  • Regularly inspect grounds, interior, and resident amenities/general common areas to ensure compliance with codes and company standards.
  • Coordinate work order requests with appropriate staff or vendors.
• Financial Performance:
  • Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
  • Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees, and collection policies, keeping delinquency below 2% by month end.
  • Post and collect damage charges from quarterly inspections.
  • Assess damage at move-out to calculate required charges and prepare final billing or process refunds.
• Customer Experience & Sales:
  • Manage all customer sales interactions, both personally and through directing team members, in alignment with company standards.
  • Perform weekly market surveys.
  • Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
  • Manage promotional material and property incentives, meeting marketing and concession budgets.
  • Provide expert direction on sales and revenue goals and lead the team to achieve them.
  • Utilize KPIs to report on trends, insights, and proactively address issues.
  • Identify and recommend local marketing opportunities, appropriate marketing messages, and materials to drive traffic to the property.
  • Manage all escalated resident concerns and account matters in a timely manner.

Requirements

• Exceptional written and verbal communication skills
• Meticulous attention to detail
• Customer-centric mindset
• 1+ years’ experience working in living communities/property management
• Proficiency in Property Management Systems (Entrata preferred)

Operational Details

Job location is at the assigned property. May require periodic travel. Working hours consist of daytime business hours, with additional non-traditional hours during peak times and emergencies.

Benefits

• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Who is Scion?

At The Scion Group, we’re changing what student housing means. It’s bigger than beds and buildings. It’s about providing unique experiences and creating communities — both on and off campus — that feel less like a place and more like a home. As one of North America’s leading owners, operators, and advisors of student housing, we are defining the future of student living. We’re building a team to help us take student living to the next level. At Scion, we don’t just lead the way, we Make Way.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability, genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy, or other legally protected status or category under federal or state law.