Assistant Community Manager

About the role

The Assistant Community Manager supports daily site operations, leasing, compliance, and resident retention under the direction of the Community Manager. This position emphasizes operations administration, meeting compliance objectives, and providing a quality living experience for residents. Certification in COS and LIHTC is strongly preferred. This role requires five days a week in-office.

Responsibilities

• Assist with daily site operations, maintaining open communication with the Community Manager, Resident Specialist, Community Life, and Service Maintenance staff.
• Monitor, direct, and track leasing, retention, and re-certifications to meet a 97% physical occupancy goal; anticipate vacancies and proactively attract new tenants.
• Prepare re-certifications, leasing applications, verifications, occupancy agreements, and reports.
• Screen applicants to ensure compliance with the Tenant Selection Plan and regulatory requirements.
• Stay informed of market conditions and update competitive market analysis quarterly.
• Enter and code invoices, post rents, make deposits, and maintain accurate resident ledgers.
• Monitor rent balances, collect rents, and send late or quit notices as required.
• Participate in all aspects of property management, including business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
• Oversee office functions, including office hours, filing, computer systems, and reports.
• Inspect properties, pick up litter, and report issues to the Service Maintenance Manager.
• Handle resident issues and concerns, partnering with the Community Manager as needed.
• Inspect market-ready units for lease acceptance and resident move-in.
• Assist in recruitment, training, supervision, and motivation of team members; participate in annual reviews and performance management.
• Perform other duties as required.

Requirements

• College degree or 3+ years of progressive experience in Residential Property Management, Hotel, Hospitality, or Retail Management.
• 2+ years of experience in Property Management, Hotel, Hospitality, or Retail.
• Industry designations (COS, LIHTC, ARM®, etc.) preferred.
• Knowledge of regulatory programs, policies, and Federal Housing Laws and Guidelines.
• Proficiency in Microsoft Word, Excel, Outlook, and Yardi or other industry software.
• Proven excellent customer service skills.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantaged accounts: commuter/parking, medical, and dependent care FSA.
• Hospital and critical illness insurance.
• Confidential, 24/7 Employee Assistance Program.

Pay

$24/hour.