Assistant Community Manager

The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners, dedicated to building and sustaining strong communities where people of all incomes can achieve their full potential.

About the role

Under the direction of the Community Manager, the Assistant Community Manager is responsible for leasing, compliance, maximizing rental income, and customer service. This position emphasizes operations administration, meeting compliance objectives, resident retention, and providing a quality living experience for residents. Certification in COS and LIHTC is strongly preferred. This position requires five days a week in-office.

Responsibilities

• Assists with daily site operations, maintaining open communication with the Community Manager, Resident Specialist, Community Life, and Service Maintenance staff regarding issues.
• Monitors, directs, and tracks performance of leasing, retention, and re-certifications to meet a 97% physical occupancy goal. Anticipates vacancies and proactively attracts new tenants.
• Prepares re-certifications, leasing applications, verifications, occupancy agreements, and reports.
• Screens applicants to ensure compliance with Tenant Selection Plan and regulatory requirements.
• Stays informed of market conditions and updates competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits, and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.
• Participates in all aspects of property management, including business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
• Oversees office functions, including office hours, filing, computer systems, and reports.
• Inspects property, picks up litter, and reports issues to the Service Maintenance Manager.
• Handles resident issues and concerns, partnering with the Community Manager as needed.
• Inspects market-ready units for acceptance to lease and for resident move-in.
• Assists in recruitment, training, supervision, and motivation of team members and participates in the preparation of annual reviews and performance management processes.
• Performs other duties as required.

Requirements

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality, or Retail Management.
• 2+ years of experience in Property Management, Hotel, Hospitality, or Retail.
• Industry designations (COS, LIHTC, ARM®, etc.) preferred.
• Knowledge of all regulatory programs, policies, and Federal Housing Laws and Guidelines.
• Strong Microsoft Word, Excel, Outlook, and Yardi or other industry software experience.
• Proven excellent customer service skills.

Benefits

• Medical, dental, and vision insurance
• 12 paid holidays and tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company-paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantaged accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

Pay

$35–40/hour