Assistant Community Manager

About the role

The Assistant Community Manager (ACM) ensures the daily operation of the apartment community runs smoothly by handling delinquency follow-up, ledger accuracy, leasing traffic, and resolving operational issues. This role supports the Community Manager, who sets overall direction and maintains ownership-level accountability. When the Community Manager is out, the ACM runs the site.

Responsibilities

• Work leasing office tasks including managing leads, conducting tours, moving applications through to executed leases, and handling renewals.
• Post payments, scan checks, monitor delinquency, make collection calls, and review ledgers for billing accuracy.
• Run the site when the Community Manager is out.
• Contribute to social media content.
• Keep the leasing office and common areas presentation-ready.

Qualifications

• High School diploma or GED required.
• Valid driver's license required.
• Two years of property management experience preferred.
• Six months in an assistant community manager or similar capacity preferred.
• Comfort reading financial reports and working within budget constraints.
• Confidence handling resident conflict without escalating it.
• CALP designation is a plus.

Pay

Hourly base plus monthly leasing and renewal commissions and quarterly performance bonuses.

Benefits

• Medical, dental, and vision coverage
• 401k with match
• Paid time off (including your birthday)
• Paid parental and adoption leave
• Pet insurance
• Company-paid life insurance
• 24/7 telehealth access

Schedule

Monday through Friday, 9 AM to 6 PM, with Saturdays from 10 AM to 4 PM. One weekday off keeps the week at 40 hours. Resident events and community-specific needs may require evening or weekend work periodically.