Assistant Community Manager

About the Role

The Assistant Community Manager at Millis and Main in Jamestown, NC sits at the intersection of leasing production and financial operations. On any given day, you'll handle tasks ranging from walking prospects through available homes to reviewing ledgers for billing accuracy or making delinquency follow-up calls. This full-cycle role impacts both occupancy and NOI.

Responsibilities

• Handle incoming leasing traffic, conduct tours, and manage the application and renewal pipeline to meet occupancy targets.
• Own the community's social media presence, ensuring resident events are visible and the community's identity remains consistent.
• Oversee rent collection, payment posting, and check scanning, while monitoring delinquency and coordinating eviction procedures when necessary.
• Perform regular ledger reviews to verify payment applications and account accuracy.
• Contribute to financial reporting for regional leadership.
• Step into the lead position when the Community Manager is off-site, handling escalated resident concerns and maintaining daily operations.

Requirements

• Two years of property management experience, with at least six months in an assistant community manager capacity preferred.
• Demonstrated ability to read and act on financial reports, including delinquency tracking and basic ledger review.
• Leasing experience with a track record of converting traffic to signed leases.
• Strong conflict resolution skills and professional composure in difficult resident situations.
• Valid driver's license required; CALP designation is a plus.
• High school diploma or GED equivalent.

Schedule

The schedule runs Monday through Friday, 9 AM to 6 PM, and Saturdays from 10 AM to 4 PM, with one weekday off to maintain a 40-hour week. Some evening or weekend availability may be required for resident events.

Benefits

• Medical, dental, and vision insurance.
• 401k with company match.
• Paid time off, including your birthday.
• Paid parental and adoption leave.
• Pet insurance.
• Telehealth access.
• Company-paid life insurance.

Pay

Compensation includes hourly pay plus monthly leasing and renewal commissions and quarterly performance bonuses.

About the Company

Hawthorne Residential Partners is a Southeast-based multifamily operator ranked among the 50 largest in the country. The Piedmont Triad market, where Jamestown is located, benefits from steady apartment demand driven by the Greensboro-High Point metro's distribution, healthcare, and manufacturing sectors. Hawthorne's internal Career Path Program offers a direct route to a Community Manager title, with this role providing key financial exposure—such as delinquency management and ledger review—that accelerates career growth.