Assistant Community Manager

Job Overview

As an Assistant Community Manager, you play a vital role in supporting the community’s day-to-day success. You will support leasing and resident relations, handle financial tasks like rent collection and renewals, and partner closely with the Community Manager to ensure both the team and community feel supported and empowered to thrive.

Qualifications

• Education: High School or GED equivalent
• Experience: Two years of property management experience preferred, six months of assistant community manager experience preferred
• Licenses & Certifications: Valid Driver's License, Certified Apartment Leasing Professional accreditation (CALP) a plus

Job Functions

• Leasing & Occupancy Support: Conduct tours, respond to leads, guide prospects through the leasing process, identify prospect needs, showcase available homes, invite them to join the community, complete lease applications, renewals, and related documents accurately and on time, meet occupancy goals
• Financial & Administrative: Oversee rent collection, check scanning, and payment posting, monitor delinquencies, make weekly follow-up calls, coordinate eviction procedures, conduct regular ledger reviews, verify billing, payment applications, and account accuracy, assist with financial reporting and documentation
• Leadership & Team Support: Step into a leadership role in the absence of the Community Manager, maintain continuity and team momentum, support a positive and productive work environment through clear communication and goal-setting, prioritize daily tasks to ensure smooth operations and exceptional resident service, respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through

What Makes Someone SOAR in This Role?

• Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations
• Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints
• Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively
• People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community, and connection
• Problem-solving: The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results

Work Schedule

Office Hours: Monday–Friday, 9:00 AM–6:00 PM, Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Hawthorne’s Total Rewards Package

• Compensation: Monthly leasing and renewal commissions and quarterly performance bonuses, in addition to hourly compensation
• Professional Benefits: Assistant Community Manager Today – Community Manager Tomorrow! Our Career Path Program is offered to all of our employees
• Personal Benefits: Free Dental Insurance, Comprehensive and Affordable Plans for Medical and Vision Coverage, Health and Wellness Incentives, 401k Retirement Match Program, Paid Time Off, Paid Sick Time Off, Pet Insurance Plans, Paid Maternity, Paternity, and Adoption Leave Options, Telehealth – Access to Doctors 24/7/365, Company Paid Life Insurance, Retirement Planning

About Hawthorne Residential Partners

Hawthorne Residential Partners is a top 50 largest multifamily management company in the country, rooted in the Southeast. We lead with heart and operate with purpose, reflecting our commitment to service, connection, and exceeding expectations at every turn. If you're looking for a place where your work truly matters, Come Join Us!