Assistant Community Manager

Job Overview

As an Assistant Community Manager, you play a vital role in supporting the community’s day-to-day success. You will assist with leasing and resident relations, financial tasks like rent collection and renewals, and partner closely with the Community Manager to ensure the team and community feel supported and empowered.

Qualifications

• Education: High School or GED equivalent
• Experience: Two years of property management experience is preferred; six months previous assistant community manager experience is preferred
• Licenses & Certifications: Valid Driver's License; Certified Apartment Leasing Professional (CALP) accreditation is a plus

Job Functions

• Leasing & Occupancy Support: Conduct tours, respond to leads, guide prospects through the leasing process; identify prospect needs, showcase available homes, and invite them to join the community; meet occupancy goals through strong leasing performance and resident retention; create and manage content for the community’s social media platforms
• Financial & Administrative: Oversee rent collection, check scanning, and payment posting; monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures; conduct regular ledger reviews to verify billing, payment applications, and account accuracy; assist with financial reporting and documentation
• Leadership & Team Support: Step into a leadership role in the absence of the Community Manager; support a positive and productive work environment through clear communication and goal-setting; prioritize daily tasks to ensure smooth operations and exceptional resident service; respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through

What Makes Someone SOAR in This Role?

• Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations
• Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints
• Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively
• People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community, and connection
• Problem-solving: The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results

Work Schedule

Office Hours: Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Hawthorne’s Total Rewards Package

• Compensation and Benefits: Monthly leasing and renewal commissions and quarterly performance bonuses in addition to hourly compensation; free dental insurance; comprehensive and affordable medical and vision coverage; health and wellness incentives; 401k retirement match program; paid time off including your birthday; paid sick time off; pet insurance plans; paid maternity, paternity, and adoption leave options; telehealth access to doctors 24/7/365; company-paid life insurance; retirement planning

Equal Opportunity Employer

Hawthorne is an equal opportunity employer.