Assistant Community Manager

Oversee daily administrative tasks, resident interactions, and ensure the community operates smoothly. Conduct regular inspections, address resident concerns, manage community communications, assist with compliance, and support the General Manager (GM) with budget items, vendor management, and reporting. Manage the community website, ARC and DRC process, architectural and variance requests, and violations, providing high-level customer service to residents, vendors, and staff.

Responsibilities

• Inspect and document community modifications and violations, ensuring compliance with community guidelines and issuing violations to ensure compliance is met.
• Perform monthly community inspections to ensure ARC and DRC items are managed to a high level of upkeep and compliance.
• Ensure all ARC and DRC processes are followed, and items are properly documented, uploaded, and filed, including submissions, correspondence, letters, DRC packets, and minutes.
• Assist residents through the ARC and variance process to ensure clarification and understanding.
• Communicate Board and DRC decisions and resolutions, and follow up on compliance and call to hearings.
• Track and document the status of all ARC and DRC submissions and requests.
• Assist with administrative tasks including answering phone calls and emails, processing service and architectural requests, payment tracking, and coordinating vendor activities.
• Oversee swim lesson scheduling, processes, and procedures.
• Attend and prepare for meetings, take minutes, organize community events, and manage logistics.
• Handle compliance matters including delinquencies.
• Manage resident and vendor inquiries with professionalism and ensure timely resolution of concerns.
• Create, distribute, and maintain newsletters, memos, and other community communications including bill toppers.
• Manage amenity access system, including coordinating Pool ID Card and Transponder systems.
• Support the General Manager in financial reporting, budget items, mailers, Election process, Board packet preparation, and vendor management.
• Prepare reports, proposals, and meeting materials.
• Coordinate and manage electronic filing, including uploading homeowners’ hard copy files into the Connect portal.
• Ensure proper maintenance and organization of community records and files.
• Act as backup for front desk operations and customer service responsibilities.
• Assist the office administrator and facility manager as needed.
• Maintain an organized workspace and complete mandatory company training.
• Assist with special projects and other duties as assigned by the GM.

Requirements

• 3+ years of customer service experience, with preference for HOA or property management background.
• Strong interpersonal and communication skills with the ability to build positive relationships.
• Excellent organizational and time management abilities, able to prioritize tasks effectively.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and willing to learn new software.
• High attention to detail, problem-solving abilities, and conflict resolution skills.
• Ability to work independently and as part of a team to meet deadlines and address issues.
• Valid driver’s license with a clean driving record.
• Bilingual candidates preferred but not essential.
• Minimum of a high school diploma or equivalent; preference for a 2-year college degree.
• Experience with architectural submissions and conducting meetings is a plus.

Physical Requirements

• Ability to walk throughout the community and work in various weather conditions.
• Ability to lift up to 20 pounds as needed.
• Ability to perform tasks requiring extended periods of standing, sitting, and walking.
• Must be able to travel within the community for inspections and attend meetings.

Schedule

Monday to Friday, 8:00 AM - 5:00 PM, with flexibility to work evenings and weekends for Board meetings and community events as needed.

Work hours: Monday to Friday, 9:00 AM - 6:00 PM.

Pay

$25.00 per hour. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities.

Benefits

• 10 company-paid holidays
• Medical, dental, and vision insurance
• HSA and FSA options
• Company-paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, and hospital indemnity insurance
• Identity theft and legal services
• Pet insurance
• 401(k) with company match

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.