Assistant Community Manager

Full-time, non-exempt position.

About the role

As an Assistant Community Manager, you are primarily responsible for providing comprehensive support in all aspects of community operations, including sales, leasing, inventory analysis, budgeting and reporting, property management, rent collection, customer service, maintenance, and administrative activities.

Responsibilities

• Consistently achieves property occupancy goals.
• Ensures that Lead Tracking Solutions follow-up steps and data entry are completed daily at the community level.
• Assists in giving leasing tours, answering leasing phone calls, and processing online inquiries as needed.
• Ensures efficient and courteous response to all resident requests.
• Assists the Community Manager in designing and implementing a resident retention program, such as a newsletter, resident referral program, or social activities.
• Maintains inventory and orders all necessary administrative supplies and equipment for the maintenance department.
• Responsible for the efficient and timely reporting, maintenance, and submission of all administrative forms, files, and reports.
• Reports any unusual or extraordinary circumstances regarding the residents or the property.
• Assists in lease audits when present at a community.
• Ensures that the community maintains all compliance regulations.
• Assists the Community Manager in interviewing, screening, and hiring of any potential employee at the community.
• Assists the Community Manager in subsequent orientation, training, and scheduling of all team members.
• Assists the Community Manager in any disciplinary or promotional recommendations with regard to all office personnel.
• Seeks educational opportunities and self-improvement for personal growth and development.
• Participates in Cardinal U training as required.

Requirements

• Thorough knowledge of leasing techniques and sales for conventional multi-family housing.
• Maintains a consistent level of professional customer service.
• Prior experience in multi-family housing and community relations preferred.
• Thorough knowledge of Cardinal Group policies and procedures and community policies.
• Excellent computer skills: Microsoft Word and Excel.
• Working knowledge of Yardi / Entrata and Pop Card is preferred.
• Available to work weekends.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
• Must have reliable transportation and be willing to travel locally between work sites.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Preferred Experience

• Assistant Manager
• Assistant Property Manager
• Manager
• Supervisor
• Property Management
• Onsite Manager
• Real Estate
• Leasing
• Community Manager
• Bookkeeping
• Property Manager
• Real Estate Assistant
• Leasing Consultant

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

• Regularly required to use hands to finger, type, handle, or feel and talk or hear.
• Frequently required to stand; walk; reach with hands and arms; stoop or squat.
• Often required to sit.
• Must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Routine local travel may be required to attend training classes, client visits, or other situations necessary for daily responsibilities.
• Non-routine, overnight travel may be required to attend company functions, training, property visits, and other special projects.

Pay

Hourly rate, plus benefits and bonus eligibility.