Assistant Community Director - Affinity at South Hill

About the role

The Position: We are hiring for a people-focused Assistant Community Director for our 55 and older, active adult community - Affinity at South Hill. As the Assistant Community Director, you will support and assist the Community Director in the overall operation of the assigned community.

Responsibilities

• Support and assist the Community Director in the overall operation of the assigned community.
• Administrative support of financial records and maintaining resident files.
• Auxiliary duties in leasing, marketing, and resident relations.
• Operate the property in the absence of the Community Director.
• Prepare weekly reports, move-out paperwork, and month-end reports.
• Collect and post rent deposits, fees, and other payments.
• Review resident files and accounting records to determine unpaid and/or late fees owed.
• Maintain accurate records, including leasing records, liability insurance, resident and property activities, etc.
• Assist the sales team by greeting prospective residents, gathering information from leads, showing apartment homes, closing, and obtaining lease deposits.
• Support the leasing and renewal process by ensuring complete and accurate applications, handling transactions, and keeping records organized and accurate.
• Aid in credit and background checks.
• Help ensure applications are fully approved prior to move-in.
• Research and understand local competition and market conditions.
• Conduct move-in orientations.
• Participate in resident led events and activities.
• Observe the condition of the grounds, buildings and model apartment homes on a regular basis and report any irregularities or maintenance needs to the Community Director.
• Assist residents with the reporting and recording of maintenance needs.
• Comply with all company policies/procedures and Fair Housing Laws.

Requirements

• A professional, relationship-focused Assistant Community Director who can effectively work with the site team to carry out the daily operations of the community while building rapport with residents.
• A team player who takes a “we over me” approach to building and sustaining relationships with others.
• Determined, ambitious, and self-motivated.
• Prior multifamily property management experience preferred.
• Excellent communication skills; must be proficient in speaking, reading, and writing in English.
• Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions.
• Willingness to work evenings and weekends as necessary.
• A valid driver’s license and insured, operable vehicle.

Qualifications

• A High School diploma or equivalency certificate.

Skills

• Computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions.

Benefits

Competitive pay, $24-$26 per hour (based on experience).

Quarterly bonus incentive.

Annual performance review with potential merit increase.

Medical, Dental, & Vision insurance - with 100% employer paid monthly premiums for associates.

Flexible Spending Accounts- for healthcare and dependent care.

Disability, AD&D, and Life insurance.

401(k) with 3% company contribution.

Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.

Employee Assistance Program.

Charitable giving program and community involvement.

Physical Requirements

• Sitting: 3-7 hours/day.
• Walking: 1-3 hours/day.
• Climbing: 0-3 hours/ day, stairs.
• Lifting: 10-25 lbs occasionally.
• Endurance: light to moderate energy.
• Manual Dexterity: frequent fine motor skills.
• Near Vision: minimal near vision.

Environmental and Safety Factors

• Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
• Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
• Pace of Work: great, multi-tasking/pressure paced environment.
• Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.