Assistant Community Director
About the role
Prime Residential’s Assistant Community Directors are the heart of our communities, dedicated to maximizing long-term performance. They assist the Community Director in leading the team, responsible for daily operational and sales tasks involving current and prospective residents. This includes resolving resident concerns, managing the move-in/out process, handling renewals, evictions, and other resident-related items.
Key Responsibilities
- Collect rent and ancillary charges
- Manage delinquency, balance due letters, non-payment notices, and pre-legal proceedings
- Update resident files with delinquency/collection notes
- Cook up resident satisfaction and retention goals
- Leasing: conduct unit tours, pre-qualify candidates, and complete move-in inspections
- Stay current on market conditions and track leasing goals
- Recommend incentives and train leasing associates
- Greet and qualify prospects, present community amenities, and solicit reviews
- Respond to inquiries with professionalism and confidence
- Address and resolve resident concerns, escalating as necessary
- Participate in renewal programs and propose ideas to improve resident satisfaction
- Prepare and distribute resident communications
- Update activity reports on notices to vacate, vacancy, leases, cancellations, transfers, and renewals
- Establish a weekly “hot-sheet” for target units
- Ensure error-free lease paperwork and compliance with community policies
- Adhere to all relevant laws and company policies
Requirements
- 3+ years of property management experience
- 2+ years of supervisory experience
- Knowledge of employment, fair housing, and landlord/tenant laws
- Demonstrated leadership, strategic thinking, and team-building skills
- Strong financial, marketing, and customer service expertise
- Valid driver's license for operating community vehicles
What We Offer
- Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option
- PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering
- Paid Parental Leave
- A 401(k) plan with potential company match to help you plan for the future
- Tuition reimbursement to support your continuous learning and career development
- Exclusive housing discounts at Prime-managed properties
JOIN OUR TEAM
If you are a dedicated professional with a passion for excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.
Privacy Notice
Privacy Notice
Equal Opportunity Employer
Prime Residential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Compensation Philosophy
The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.