Assistant Clinical Manager - Center For Team Care - Days

About the role

The Assistant Clinical Manager facilitates patient flow, coordinates activities and communication for the clinical area during the assigned shift. Serving as a resource and leader for patients, staff, health‑care providers, administration, and other disciplines, the role collaborates with the clinical manager and clinic leadership to ensure efficient, caring, and courteous delivery of patient care. The position supports a culture of process optimization and nursing excellence, contributing to VCU Health System’s Magnet Hospital recognition.

Responsibilities

• Facilitate patient flow and coordinate clinical activities and communication during the assigned shift.
• Serve as a resource and leader for patients, staff, health‑care providers, administration, and other disciplines in collaboration with clinic leadership.
• Maintain efficient, caring, and courteous delivery of patient care and support the culture, process, and optimization of nursing practice.
• Manage an assigned area with up to 5,000 visits annually, multiple providers, and specialty areas; supervise clinical and non‑clinical staff.
• Oversee day‑to‑day staffing, clinic supply chain management, patient engagement, and team‑member engagement.
• Provide high‑visibility supervision of licensed nursing staff, sharing accountability for unit/department goals, patient experience, and continuous process improvement.
• Participate in recruitment, retention, coaching, training, evaluation, and development of staff; prepare and delegate work schedules and workflow.
• Lead workflow implementation, ordering of supplies, and staffing model changes; assist staff in problem‑solving and decision‑making skills.
• Maintain competency and quality‑audit records; collaborate on clinic fiscal needs.
• Preserve a therapeutic nurse‑patient relationship, adapt communication styles, resolve patient/family concerns, identify and address safety hazards, and de‑escalate potential safety incidents.
• Promote holistic, non‑judgmental, relationship‑based care and advocate for patients by challenging current systems.
• Support positive learning environments for students and health‑care professionals; serve as a clinical resource and encourage evidence‑based practice projects.
• Ensure educational requirements and clinical competencies are met for staff.
• Apply the nursing process to assess clinic needs, manage flow, coordinate multidisciplinary care, and optimize admission/discharge processes.
• Promote cost‑effective care through team assignments, resource assessment, and staffing adjustments (up to 80% staffing flexibility).
• Participate in or lead department and organization‑wide committees, performance‑improvement projects, and interdisciplinary care models.
• Communicate concerns, resolve patient and inter‑departmental issues, and serve as a role model during change initiatives.
• Adhere to regulatory standards (CMS, Joint Commission, CGCHAPS) and collaborate on compliance action plans.

Requirements

• Bachelor’s degree from a professional nursing program approved by the state Board of Nursing.
• Current RN licensure in Virginia or an eligible compact state.
• Minimum of three (3) years of clinical experience, including at least one year as an RN.
• Experience in charge nurse or supervisory roles, or demonstrated leadership skills.
• Preferred: certification in a specialty area; experience in academic health‑care or ambulatory care settings.
• Physical ability to lift 50–100 lb, prolonged standing and sitting, frequent bending, walking, climbing, reaching, and repetitive motions.
• Ability to work in a fast‑paced environment, handle multiple priorities, and engage in frequent intense customer interactions.
• Strong cognitive and communication skills: recall, reasoning, problem solving, clear speaking, legible writing, reading, logical/critical thinking.

Compensation

Salary range: $37.62 – $64.22 per hour. Actual offers will consider relevant experience, credentials, and qualifications.