Assistant Center Clinic Manager

About the Role

As an Assistant Center Operations Director (ACOD), you will assist and support the Center Operations Director in ensuring the optimal level of care and customer service is delivered to all customers. The ACOD leads and manages center support staff, oversees daily operations of the medical facility, coordinates center activities, manages general facility operations, and supports medical providers in delivering patient care. Daily interaction with colleagues and patients is required through hands-on center activity, including patient registration, checkout, and patient care.

Responsibilities

• Assists in planning and preparing work schedules and assigns colleagues to specific duties.
• Assists in ensuring the financial performance of the center.
• Assists in developing and maintaining new policies, procedures, and training programs for the assigned center.
• Assists with hiring, training, and evaluating center operations colleagues in consultation with Human Resources.
• Assists the Center Operations Director with hiring, training, disciplining, and terminating back office personnel.
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency.
• Assists the Center Operations Director in implementing Human Resource policies and procedures for center personnel.
• Assists in preparing annual budgets.
• Assists with on-site tours and training of center personnel to present clinic services to clients to ensure achievement of established goals.
• Provides technical support and resources to clients and center personnel.
• Assists with managing on-site nursing services provided by the center to client companies, including billing, counseling, and supervision of on-site personnel.
• Administers testing by medical staff to ensure proper performance and ensures all certifications are current and regulatory procedures are adhered to.
• Assists in monitoring marketplace trends and gathers competitive information.
• Assists in coordinating and consolidating services with local vendors to obtain the best prices for goods and services.
• Facilitates productivity and customer service.
• Ensures the delivery of exceptional customer service by putting all customers (internal and external) first.
• Establishes and maintains a warm, welcoming, and professional atmosphere for colleagues and customers.
• Provides a professional facility to welcome patients and guests, including managing the appearance and overall condition of the center.
• Maintains excellent client and patient relations by ensuring needs and expectations are consistently met.
• Leads by example, acquiring firsthand knowledge of daily center operations and participating in center floor work routinely.
• Demonstrates exceptional leadership by ensuring patients are treated competently and provided with exceptional professional healthcare.
• Guides the center team in continuous improvement projects based on center performance metrics.
• Provides financial management and oversight in the absence of the Center Operations Director.

Qualifications

• Some college courses in Business Administration, Healthcare Administration, or related field.
• Bachelor’s degree in Business Administration, Healthcare Administration, or related field preferred, or equivalent directly related work experience. In lieu of an undergraduate degree, one year of college is equal to one year of directly related work experience.
• At least one year of direct management experience.
• At least six months of healthcare experience.

Skills

• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and the ability to deal with people tactfully and professionally.
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
• Strong service mentality and focus on achieving defined service standards.
• Excellent telephone and personal etiquette.
• Warm, positive, energetic, and professional demeanor.
• Excellent oral and written communication skills.
• Tactful and diplomatic communication style.
• Working knowledge of principles and practices of personnel recruitment, selection, coaching, and performance management.
• Performance assessment skills.
• Continued focus on self-development.
• Proficient in computer applications such as Word and Excel.
• Ability to coordinate and prioritize multiple tasks and work on multiple projects simultaneously in a fast-paced environment without direct supervision.
• Ability to identify areas of opportunity, develop a plan of action to improve, implement, and evaluate the plan effectively.
• Ability to resolve colleague, client, and patient issues in an effective and timely manner.

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, necessitating ongoing discretion and secure information management.