Assistant Clinical Manager

Reports to: Clinical Manager

About the Role

To assist in the management, administration, and access-to-care model across all programs at an assigned DSIS site. This role ensures continuity of care, maintains access-to-care goals, and guarantees compliance with NC Medicaid, licensing board, and NCDHHS regulations. The Assistant Clinical Manager supports the Clinical Manager in overseeing site operations, participates in all services, and is trained in the full scope of Clinical Manager duties to provide coverage when needed.

Responsibilities

• Clinical Operations Support
  • Participate in all programs and services at the assigned site
  • Conduct Diagnostic Assessments (DAs) and Comprehensive Clinical Assessments (CCAs) and any necessary clinical documentation to support access-to-care goals
  • Deliver therapy services (individual, group, family) based on assigned program
  • Assist with treatment plan development and review
• Leadership & Staff Support
  • Support supervision of QPs, APs, PP’s, and CADCs
  • Provide onboarding, mentoring, and training for new staff
  • Assist with performance reviews and development planning
• Access-to-Care & Service Integration
  • Help coordinate the site’s access-to-care model for timely client onboarding
  • Assist in implementing site-wide clinical initiatives and new program rollouts
  • Support coverage and caseload management across services
• Compliance & Documentation
  • Ensure documentation meets Medicaid, NCDHHS, and DSIS standards for timeliness and accuracy
  • Participate in chart audits, quality reviews, and compliance monitoring
• Crisis Response & Intervention
  • Respond to client crises per DSIS protocol
  • Assist in creating crisis plans with clients and caregivers
• Scope of Services
  • Maintain flexibility to work across all services at the assigned site
  • Cover Clinical Manager duties as needed
  • Work independently and within multidisciplinary teams

Programs

Programs include but are not limited to:

• Substance Abuse Comprehensive Outpatient Treatment (SACOT)
• Substance Abuse Intensive Outpatient Program (SAIOP)
• Tailored Care Management (TCM)
• Intensive In-Home (IIH)
• Peer Support Services (PSS)
• Outpatient Therapy (OPT)
• Any additional DSIS programs developed in the future, in-person or virtual

Training Requirements

• BH I/DD Tailored Plan eligibility and services
• Whole-person health and unmet resource needs
• Crisis Prevention & Intervention (CPI/NCI)
• HIPAA and Confidentiality
• First Aid / CPR
• Documentation standards and Medicaid compliance
• CEU completion and clinical supervision participation

Requirements

• Education & Experience
  • Master’s degree in Social Work, Counseling, Marriage & Family Therapy, Psychology, or related human services field
  • Minimum two years post-graduate supervised experience providing behavioral health services preferred
• Licensure
  • Active NC license or provisional license:
    • LCSW-A / LCSW
    • LCMHC-A / LCMHC
    • LMFT-A / LMFT
    • LCAS-A / LCAS
  • Be under required board supervision if provisionally licensed, and maintain active licensure in good standing
  • Willing and able to perform Diagnostic Assessments (DAs) and Comprehensive Clinical Assessments (CCAs) to support intake and access-to-care benchmarks
• Certificates, Licenses, Registrations
  • Must maintain NCI, Community First Aid/CPR, and any other certifications required by DSIS

Key Performance Indicators

• 100% compliance with documentation and Medicaid billing standards
• Successful completion of training in all Clinical Manager duties within defined timelines
• Positive outcomes in client care based on treatment plan goal achievement
• Timely completion of assessments with 90%+ accuracy and submission rate