Assistant Clinic Manager - RN

About the role

The Assistant Clinic Manager supports the daily operations of the primary care clinic and nursing department under the guidance of the Clinic RN Manager. This role involves assisting in supervising, directing, and coordinating clinical staff to ensure efficient and effective clinical operations.

Responsibilities

• Aid the Clinic RN Manager in managing and supervising daily clinic operations and nursing department including but not limited to staffing and staffing assignments, scheduling, nursing, staff supervision and quality oversight.
• Support the Clinic RN Manager in supervising clinical staff including the Registered Nurse Case Managers (RNCMs), Licensed Vocational Nurses-Home Care, Medical Assistants, Clinic Schedulers and Pharmacy Technician Liaisons.
• Evaluate the RNCMs SBAR/triage clinical assessments and treatment plan are appropriate and follow evidence-based guidelines.
• Evaluate the RNCMs bi-annual participant assessments to ensure their assessment and care plans follow evidenced based guidelines.
• Affirm the RNCMs in the appropriate execution of skilled services such as wound care.
• Train new hires, conduct competency assessments, develop training programs, provide coaching and counseling with the guidance of the Clinic RN Manager, provide recommendations with performance appraisals, address participant complaints and resolve issues, implement corrective actions, create staff schedules, and approve time off requests based on department needs.
• Monitor, review and oversee vaccination/immunization and accuracy of the reports for all administered, missed opportunities and refusals of participants. Ensure all necessary documentation is completed and accurate and report any inaccuracies to Clinic RN Manager.
• Implement, monitor and maintain all clinic workflows under the direct supervision of the Clinic RN Manager including items that are part of Clinical Order’s tracking - Labs, Durable Medical Equipment (DME), Onsite radiology and miscellaneous items that are clinical in nature.
• Oversee Pharmacy Technician Liaison’s duties on all medication related items, including the stocking of non-prescription medications, the ordering of prescription medications, the administering of medication in the PACE Center, and the monitoring of participant compliance.
• Arrange for delivery of needed medications and supplies to the participant’s home.
• Collaborate with the Clinic RN Manager in the development and implementation of Quality Improvement activities; evaluate overall effectiveness of the center, implementing change and quality improvement, as needed.
• Ensure adequate staffing at the facility; fill in as needed during periods of short staffing; may perform nursing duties including, but not limited to, executing physician’s orders, assisting physicians in examinations or treatment, dispensing and administering medications, evaluating participants in triage, treating emergencies, completing biannual participant assessments, Screening patients for referrals, and performing intakes as applicable and based on existing licensure.
• Prepare for California Department of Health Care Services (DHCS) and Centers for Medicare and Medicaid Services (CMS) audits. Monitor and complete Quality Improvement reports, Precaution list, QI initiatives and matrix, Grievances, Incident reports, LOPMR, monitoring reports, Risk Adjustment reports and Med A reports.
• Collaborate with the Clinic RN Manager in monitoring and assisting in communicating with providers any IIH Pharmacy correspondence.
• Assist the Clinic RN Manager and Medical Director in hiring clinic staff.
• Communicate with weekend and after-hours on-call staff, follow up on issues, as necessary.
• Collaborate with the Clinic RN Manager on monitoring staff productivity with all clinic documentation and work-related tasks and responsibilities.
• Ensure both staff and own personal and professional development through attendance of in-services, meetings and continuing education courses.
• Act as liaison with Primary Care Physician (PCP) in the event of an episodic illness; assist in coordinating services provided by PCP.
• Collaborate with the Clinic RN Manager on any new and current project improvements for the department.
• Maintain confidentiality of participant information.
• Attend and participate in staff meetings, in-services, projects, and committees, as assigned.
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in the schedule of hours worked.
• May be required to use personal vehicle, if applicable. If using a personal vehicle, a valid California Driver’s License and proof of vehicle insurance is required.

Qualifications

• Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook).
• Knowledge of general office procedures, equipment and filing systems.
• Ability to communicate effectively, both orally and in writing.
• Ability to quickly learn department policies, procedures, goals, and services.
• Skill: Attention to detail and accuracy.
• Ability to change priorities regularly.
• Broad knowledge base of physical, mental, and social needs of the frail elderly population.
• Knowledge of clinical medical equipment and instruments.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Possess management and leadership skills and be able to manage staff greater than 10.
• Experienced in physical assessment and triaging.
• Skilled in multi-tasking, identifying problems and recommending solutions.
• Able to effectively prepare and maintain records, write reports, and respond to correspondence in a timely manner.
• Experienced in development and maintenance of department quality assurance.
• Ability to react calmly and effectively in emergency situations.
• Able to establish and maintain effective working relationships with participants, medical staff, staff members, and family caregivers in a pleasant, patient, and professional manner.
• Well organized, dependable, flexible, and resourceful.
• Effective oral and written communication skills.
• Computer skills required.

Working Conditions and Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to access all areas of the center throughout the workday.

Ability to lift a minimum of 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another employee when attempting to lift or transfer objects over 50 pounds.

Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.

Ability to communicate verbally with an excellent comprehension of the English language.

Experience

• Minimum of one (1) year of documented experience working with a frail or elderly population.
• Minimum of one (1) year of documented experience in Primary Care Clinic or similar setting.
• Minimum of three (3) years of health care experience with emphasis in geriatrics strongly preferred.

Education and Certification

• Current California Registered Nurse License.
• CPR with First-Aid certification.
• Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.